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Advice and Information for the Elderly of Hammersmith: Gloucester House Research Report

Research report:
Looking into the need for an Advice and Information Centre in Hammersmith (Sycamore Gardens W6)

Report author: Ruthi Margulis
Date: Friday 21 November 2008

3. Service mapping

3.1 Council services

The older people social work team works with people over 65 years old.  Anyone who lives in Hammersmith & Fulham can contact social services and ask for an assessment. They can also be contacted by friends, family, GP or anyone else who knows the situation (see section 2.2.1 for eligibility criteria for these services.)

Assessments and reviews for Adult Social Care encompass personal & practical tasks, assessments for day centres and Meals on Wheels, respite care, reviews of residential & nursing placements and stable care packages within the community.  An advice and information service is provided by Hammersmith and Fulham Advice located at 145 King Street.

3.1.1 Home Care Service

Home care is a range of services offered to people in their own homes. These services provide support and assistance, enabling people to continue living at home as independently as possible.

Home care is also an important service for people who have just come out of hospital and need help until they get back on their feet.

The client may be able to get help with:

  • Personal care, such as washing and getting dressed
  • Making a meal
  • Laundry, housework or shopping
  • Collecting their pension or going to pay bills and rent
  • Emptying a commode.

The home care service operates from 8.00am to 10.00pm, every day of the year and there is no charge for this service

Referral to the home care service can be made by the individual, a friend or relative, a voluntary organisation, the hospital or a GP.

3.1.2 Meals on Wheels

The Meals Service operates all year round for housebound Borough residents who are assessed as meeting the eligibility criteria for services for weekday and/or weekend meals services. Recipients of the service receive a nutritious, two course, hot, lunchtime meal. The service provides a wide range of meals including ethnic and therapeutic dietary meals and all service users are given a pamphlet showing the choices of meals and desserts.

The service has a twin function in that it meets the recommended daily food allowances for users at lunchtime but also monitors their well-being and follows up on no replies to delivery calls and associated service user difficulties. The meals are transported in heated containers on board their fleet of vehicles, the current meal charge to service users is £3.30 per meal and the charge is reviewed annually.

3.1.3 Careline service

Careline provides an emergency and support service, with a button that can be worn around the neck or wrist, and offers two levels of service:

Gold service
  • The team will hold two sets of keys to the individual’s property
  • Visits to assess if emergency services are required
  • Open the front door for the emergency services
  • Open the front door if the individual is locked out
  • Enter the property if the emergency button has been pressed and no reply received from the individual
  • Enter the property if another council department reports no reply on a regular visit
Silver service
  • No keys to the property are held
  • Will contact a nominated person who has access to the property

There is no charge for alarm equipment and no installation fee.  There is a monthly charge for both the gold and silver service, though this is waived in certain circumstances.

3.1.4 Social work hospital services

The hospital social work team support hospital discharges for people over 18.

  • Home care- assistance with everyday personal care tasks such as washing, dressing, help getting up or going to bed and help with activities such as shopping or collecting a pension. They can also arrange for the client to receive Meals on Wheels if they have no other way of getting a hot meal.
  • Information on the services and support groups to help he client get out and about and meet other people.
  • Special equipment or adaptations to the client’s home.
  • Support for carers.
  • The team can also help with the move to sheltered or residential homes for those older people who need more care or support.

They will arrange regular review meetings to ensure that the support provided is still required and that the client’s needs continue to be met.

The team recognises that for some people there may come a time when it will not be possible to remain living at home safely. If this happens they will work with the client and their family or carers to locate residential or nursing care alternatives.

Referrals are made through the hospital wards. If a patient feels they may need support then they can request an assessment through via the ward staff.

3.1.5 Elders support team (housing)

The elders support team offers help with:

  • General housing advice, including rent arrears and repairs advice
  • Advice on claiming welfare/housing benefits and help in making a claim
  • Budgeting and paying bills
  • Information on other support services e.g. home helps, meals on wheels, the community alarm service, local volunteer services and referral to these services if the individual is eligible
  • Support for elderly residents experiencing disputes with neighbours and antisocial behaviour
  • Advice on home improvement grants and help to make an application
  • Applying for rehousing, including specialist housing such as sheltered accommodation
  • Moving into council accommodation, which can include:
  • Helping the individual apply for grants, where eligible, to help cover part of the costs of the move
  • Helping to arrange removals
  • Helping to organise the disconnection and reconnection of gas, electricity and telephone, from the client’s old home to the new one
  • Helping claim or reclaim housing benefit and council tax benefit

The service is available to council tenants, private tenants, home owners, homeless people and those living / staying with relatives or friends, and who are aged 60 or over and living in Hammersmith & Fulham.

3.1.6 Housing Advice Office

This service provides short term support for occupants and residents needing help to access services to enable them to live independently and remain in their own home.  It is based at Glenthorne Road (see section 3.7.3 for exact location.)

3.1.7 Agewell

The Agewell project promotes exercise and healthy living for the over 50s in Hammersmith & Fulham.  It is run by the Better Government team.  Agewell membership gives access to a borough-wide programme of classes arranged to suit all levels of ability. The classes provide an ideal opportunity to join a friendly, supportive group and improve mobility and fitness.


A small termly fee gives unlimited access to the majority of Agewell classes:

  • Borough residents: £7 per term to include two courses and registration
  • £5.50 per additional course per term
  • Out of borough: £23 per course per term, includes registration.
  • Please note some classes are pay as you go.

There may be small additional charges where classes are held in venues other than education department sites. There is no charge for sheltered housing residents for classes held in sheltered housing schemes.


Activities are held at the following venues 5 :

  • Age Concern – Farm Lane (SW6) and Greyhound Road (W6) venues
  • Askham Court, Askham Road, Shepherds Bush (W12)
  • Bryony Centre, Bryony Road, Shepherds Bush (W12)
  • Macbeth Centre, Macbeth Street, Hammersmith (W6)
  • Masbro Centre, Masbro Road (W14)

3.2 Advice and information centres

3.2.1 Citizens Advice Bureaux

Hammersmith & Fulham Citizens Advice Bureau, Wandsworth CAB and Battersea CAB all offer drop in services, financial advice, legal advice and welfare benefits advice and support. They are usually the first port of call for older people.  They are all within the borough of Hammersmith and Fulham Council.  Wandsworth CAB used to have a telephone helpline, but this closed recently due to lack of funding.  CAB services are provided across the whole borough, with some projects having even further reach.

CABs are members of the Hammersmith & Fulham Advice Forum (see section 2.2.6) and therefore work in partnership with a huge number and variety of other organisations.   H&F CAB plans to set up an outreach service at the Hammersmith Irish Centre to deliver debt advice and casework.

CAB uses volunteers to help provide its services, with trainee advisor programmes held yearly.  The Hammersmith and Fulham CAB currently has 20 volunteers plus 11 trustees with a further intake in January of 10-12 more volunteers.

3.2.2 Money Plan

Money Plan provide debt advice. Debt enquiries are normally answered on Tuesdays and Fridays 12.00 – 2.00pm. This service is only available for people who live or work in Hammersmith & Fulham.

The Debt Advice Project is funded by various departments of the Local Authority: council tax, housing management, housing benefit overpayments. It consists of one full time worker dealing with clients who have debts to the local authority (rent and council tax), maximising income, preparing financial statements and negotiating with the local authority over the debt repayment.

3.2.3 Fulham Legal Advice Centre (FLAC)

FLAC provides free advice service on housing, landlord and tenant issues, employment, debt, family and other legal problems.  It does not give advice on immigration, conveyancing or commercial matters.  FLAC can offer representation and casework services.  FLAC provides 3 legal advice sessions per week commencing at 6.30pm. Legal advice is given by volunteer qualified solicitors and barristers.  FLAC has been giving free legal advice since 1972. Without its volunteers the organisation would not be able to provide this service.

3.2.4 Hammersmith & Fulham Community Law Centre

The centre offers legal help and representation in the following areas: Housing, Immigration / Asylum (including trafficked women project), Community Care and Employment Discrimination. They also give help in the related areas of debt and Welfare Rights (benefits), and have a referral network for Family issues. The centre administers the duty adviser desk at West London County Court, which deals with tenancy and mortgage repossessions.

The centre is a specialist provider in the above legal areas. They aim to respond to referrals from other, non specialist, agencies. For older people, this might be a referral from Social Services or the Masbro Elders Project as the centre offers home visits. They provide legal advice under the Legal Help Scheme, with Representation under Legal Aid: clients have to be tested for financial eligibility for help in housing, community care and immigration. The Employment Discrimination work is funded by the Equalities and Human Rights Commission and City Parochial Foundation, so they can advise on discrimination matters (including age discrimination) regardless of the client’s income. The trafficking project is funded by Comic Relief, so is similarly not subject to the same financial testing regime. The centre does not currently undertake any private work, all is publicly or grant funded.

The centre is part of the Advice Agencies Forum, and they work with HAFAD (Hammersmith & Fulham Action for Disability), CAB, Shepherd’s Bush Advice & Employment (formerly Shepherd’s Bush Advice Centre), Threshold, and Shepherds Bush Families Project.  The Forum feeds into other local services, such as Bishop Creighton House and the Refugee Forum.

3.2.5 Advice and Employment Shepherds Bush

The advice part of the service is funded by Hammersmith & Fulham council and was previously called the Shepherds Bush Advice Centre.  In March this year, the council co-located its in-house job brokerage service (Op-Shop) with Shepherds Bush Advice Centre, creating Advice & Employment Shepherds Bush.

The service is for residents in the London Borough of Hammersmith & Fulham.  The majority of clients are from the north of the borough, which is where the centre is located (Shepherds Bush, W12) but the centre also sees clients from W11, W6, W14 and parts of W3. Home visits can be arranged.

Residents can now access two services under one roof: advice on debt & welfare benefits plus financial capability workshops and employment support.  Our employment support offer is for residents needing assistance with finding work, such as access to job brokerage services or supported job search.

The centre also displays a range of booklets and information about other council services and issues affecting their clients, such as pensions, legal rights, consumer issues and identity fraud.  The centre uses AdviserNet & UK Advice Finder for help with general advice and signposting to other general and specialist support services.

3.2.6 Threshold Housing Advice Centre

The centre works in partnership with the council to provide in-depth housing advice and information for people in housing need without dependent children – including landlord/tenant problems, repairs and homelessness.

3.2.7 Worlds End Neighbourhood Advice Centre

The World’s End Neighbourhood Advice Centre was set up in 1982 for the purpose of providing a free, confidential, impartial, accurate advice and information service.  Generalist advice is available to residents of the Royal Borough of Kensington and Chelsea.  The advice centre offers a drop in service for quick queries, office appointments, home visits, phone advice.  The Advice Centre offers a specialised welfare benefit service. This service seeks to maximise people’s income by checking their benefit entitlement and offers representation at tribunal on negative Benefit Agency decisions.

3.2.8 Age Concern Hammersmith and Fulham

Age Concern provides general information and advice for the elderly including benefits, care homes, adapting your home, consumer issues, health, housing, income and pensions, work and end of life. They have also created a number of useful downloadable information guides.  They produce a free monthly newspaper called The Pensioner and free booklets and pamphlets on subjects of interest to pensioners.

Age Concern runs a home visiting scheme (see section 3.4.2), offers information & advice, a door to door minibus service to local supermarkets, social activities/ lunches, welfare rights, surgeries with monthly sessions from district nurses and housing officers. Also provides economical House/Contents Insurance and Pre-Payment Funeral Plans.  The Age Concern shop is based in Shepherds Bush, while the two centres are in Greyhound Road and Farm Lane, both in the south of the borough (see section 3.3.3).

3.2.9 Hammersmith and Fulham MIND

MIND provide mental health/dementia advocacy for older people who are inpatients of Charing Cross Mental Health unit and St. Vincents day hospital.  The Advice & Information Service is for people experiencing mental health difficulties, their friends and carers or other professionals.

MIND offers help/support on a wide range of issues such as mental health, housing, welfare benefits, money problems, domestic violence, harassment, isolation, difficulty in accessing statutory services and any other problems. The service is run by a team of workers with extensive local knowledge, counselling skills and experience of assessing needs.

Examples of MIND’s work:

  • Providing information on their rights, particularly in relation to the Mental Health Act, services available and helping them to access those services.
  • Helping to make informed choices by providing information on options and possible consequences and also to support the service user to self advocate or to advocate on their behalf with their chosen action.
  • Empowering the service user to voice any wishes, concerns and viewpoint with regards to their care plan and also to ensure that the service provider takes these into consideration.
  • Providing non instructed advocacy to older inpatients of Charing Cross mental health unit for those who lack mental capacity to instruct advocacy provision. This is provided by observing and questioning service providers to ensure that the service users’ rights are maintained.

3.2.10 Hammersmith and Fulham Action on Disability (HAFAD)

HAFAD provides high quality, accessible and relevant services to disabled people living and working in Hammersmith.  Home visits can be arranged. They campaign to remove barriers and develop opportunity and inclusion.  HAFAD also provides:

  • Information and consultation on a range of issues relating to disability, and work to enable disabled people have a voice in the planning and delivery of local authority services.
  • A Direct Payments support service, including information and guidance about how to get and use direct payments and help with being an employer, as well as advice on independent living, peer support and training.
  • Disability Benefits advice, including detailed one to one support and a regular magazine providing a focus for disability issues in the borough.
  • Access to Info – This is the H&F Disability Information website that provides a free information service for local disabled people and of use to their carers, families and care professionals.  Run by HAFAD it provides useful information about local services and keeps you up to date about events and schemes in the borough.

3.3 Community and day centres

3.3.1 Elgin Close Community Resource Centre

The Elgin Centre is a community resource that provides a variety of activities and support, as well as a safe and comfortable environment to relax in.  The centre is also used by community groups to hold meetings or events.  Services are available to Hammersmith and Fulham residents aged over 55 years.

The information and advice signposting service including advice workshops; activities; IT facilities; relaxing space to read; lunch club daily.  Not a council run service – owned and funded by Notting Hill Housing Trust, but LBH&F provide funding for referred clients.

A dedicated outreach worker ensures the centre always has leaflets and information. and networks with other organisations to get hold of information and arrange advice workshops.  She also provides outreach to those who can’t access the centre.  There are plans to open a drop in café and weekend respite service for dementia sufferers and their carers.

Services offered are:

Referred service (day care)
  • A programme of activities
  • Subsidised hot meal for lunch
  • Personal care if needed
  • Pre-arranged transport to and from the venue

A key worker is assigned, who draws up a personal care plan and performs the follow through.

Drop In service

Clients come and go as they want and are free to use the facilities like the IT suite and join in with activities, as well as a subsidised hot meal for lunch,

Outreach service

There is a community outreach officer who provides a networking service for clients using the centre.  The worker also brings information and workshops to the centre.  There is a signposting service offering leaflets and advice on a range of topics.

Regular activities
  • Library service
  • Arts and crafts
  • Massage, yoga and other exercises
  • IT lessons
  • Toe nail cutting
  • ASDA shopping trip (cost: £2.50)
  • Outings
  • Gardening
  • Advice workshops
  • Bingo
  • Music events and parties

3.3.2 Grove Neighbourhood Centre

The centre offers activities and a drop in support service. Activities include: exercise, such as Pilates, ballroom dancing and yoga; osteopathy, homeopathy, reflexology and hypnotherapy.  Support includes groups such as Narcotics Anonymous and Gamblers anonymous.  The befriending service had to close due to lack of funding.

The centre is two storey and rents out rooms to the council, local organisations and community groups for their meetings and events.  Resources are low for the centre, with only two full time staff who are changing their working hours to 4 days a week to enable employment of an admin assistant.  The centre is unable to offer all the services it would like.

3.3.3 Age Concern Hammersmith and Fulham

Age Concern provides a range of services and support for older people.  They are based at two venues: Farm Lane and Greyhound Road, both south of the Hammersmith Flyover.  They also have a shop in Shepherds Bush.

The Farm Lane Resource Centre offers:

  • Library and Resource room
  • Tea and coffee mornings
  • Games sessions (board, card, chess, etc.)
  • Nutrition and healthy eating sessions
  • Exercise classes (provided by Agewell)
  • Craft group

The Greyhound Road centre offers:

  • An advice and information service
  • Regular drop in service with Department of Work and Pensions (advice and information)
  • Cyber Café
  • IT classes
  • Friday Social Club
  • Assisted shopping (£2 for members, £2.50 for non-members)
  • Home visit scheme (see section 3.4.2)

The organisation produces a volunteer newsletter with opportunities, outings, information and a celebrating volunteers section.

3.3.4 Stevenage Road Day Centre

This is a council owned and managed centre that provides day care for clients with moderate to high needs, i.e. individuals on care plans.  All staff are trained to NVQ level 3 in Social Care.   It is open every day, including weekends.  Take up is around 30 clients a day with referrals from Social Services. Self-referrals are not accepted.  The service includes respite care for carers and activities. Many of the clients suffer from mental health problems and dementia.

The centre supports older people to remain in their own homes by providing a safe environment in which they can socialise, have lunch and take part in activities and courses, thereby retaining their independence and choices.  The programme is designed through consultation with clients and reviewed every 8 weeks.

3.3.5 Masbro Elders Project

The Project, based at the Masbro Centre – a community center for all ages – provides a range of services and activities for older people in Hammersmith (just the area, not the whole borough).  These services are:

  • Masbro Good Neighbours Scheme (see section 3.4.4)
  • Reading for visually impaired people: Help with reading and correspondence one-to-one. Beneficiaries can self-refer.
  • Masbro Elders Forum: Users of the project shape the way the Masbro Elders’ Project develops (see section 3.4.4).
  • Summerdaze Outings: Summer outings to London’s beautiful open spaces in Community Transport buses with wheelchair access. Volunteer helpers can be found for those without their own. Fortnightly May-August.
  • Community Events: Include an annual Mother’s Day Bazaar; Elders’ Afternoons; Community Lunches with themes; Christmas Fun.
  • Intergenerational Arts Project: Children and older people linked with a drama or arts project.
  • Access to Masbro Facilities/Classes: Facilities include an indoor sports pitch, gym, pottery, art room, hall, meeting rooms, and classrooms. There is a programme of classes available at Masbro.

3.4 Befriending and home visiting services

3.4.1 Fulham Good Neighbours Service (FGNS)

“Volunteers serving the Fulham community since 1966”

The service provides:

  • Befriending
  • Home visits
  • Help with errands
  • D.I.Y.
  • Escorts
  • Wheelchair outings
  • Community transport
  • Gardening

The president of the FGNS Committee is the Mayor of Hammersmith and Fulham; and funding support for the year 2007/08 came from:

  • Hammersmith and Fulham Council
  • Henry Smith Charity
  • The Goldsmiths Company
  • The Girdlers Company
  • All Saints Church
  • The Miss Doreen Stanford Trust
  • The Daisy Trust
  • Shadworth Hodgson Bequest
  • The City Bridge Trust
  • The Garfield Weston Foundation
  • Dr Edwards and Bishop Kings Fulham Charity

3.4.2 Age Concern Home Visit Scheme

The scheme is run through the Greyhound Road Community Centre and offers a home visiting scheme to alleviate isolation.  Visits last for one to two hours a day, and undertaken every seven to ten days. To take up the service, the individual undergoes and assessment then is matched with a volunteer.  There is a waiting list for this service.  Age Concern does not provide help with cooking, cleaning and other home help services.

3.4.3 Bishop Creighton House

Bishop Creighton House is a community resource centre that offers a range of social projects, specialising in the needs of older and disabled people. Meeting rooms and office space are available for local charities, organised groups and clubs.  Services offered are:

  • Befriending/visiting/home help
  • Home line (daily phone calls to check on client)
  • Walking project to get people out of the house
  • Home safety checks (health and safety)
  • Handyman scheme for minor tasks (£9/hr)
  • Keep Safe (security equipment fitted free)
  • Home improvement agency – any older people on low income, regardless of housing tenure;
  • Community rooms are rented out for activities and events – regular bookings: crafts group (Busy Bees), fortnightly social club on Fridays, Monday women’s group, Bridge Club, etc.

The centre liaises with Social Services for referrals and with the council Rehab service, which trains volunteers in wheelchair handling.

3.4.4 Masbro Good Neighbours Scheme

The scheme is a local service for vulnerable housebound and isolated older people in Hammersmith, providing volunteer help, events and outings from the Masbro Centre (see Map in section 3.7).  Examples of some typical requests are:

  • Befrienders: Will visit people in their homes, or provide company for local outings.
  • Wheelchair Pushers: For outings to shops, park etc.
  • Walking Escorts: For people who have lost confidence with their mobility or others who are visually impaired.
  • Readers: Help with correspondence and paperwork for visually impaired people.
  • Gardeners: Will tidy gardens for older disabled people who can no longer manage.
  • Odd Jobs: Variable, from changing a light bulb to small painting jobs.

3.4.5 Nubian Life

Being There is a befriending scheme where older people visit housebound and hospitalised elders and offer support in accessing services. This project operates out of Charing Cross Hospital.

See section 3.5.2 for full details of this organisation.

3.5 Community groups (6)

3.5.1 Shanti Centre

The Shanti centre was established by The Asian Health Agency, whose aim is to meet the health and social care needs of Asian communities in Hammersmith and Fulham and Hounslow.  Asian residents who are elderly and disabled, frail, isolated or care managed, plus carers in need of a regular break, are eligible for Shanti services.

The Centre offers the following services and activities:

  • Advice and information, including benefits, housing and access to services
  • Day care for individuals on care plans, who are isolated or suffer from depression
  • The centre can also provide tailored care plans and support for these individuals
  • Lunch club
  • Regular information sessions
  • Computer classes
  • Respite services
  • Weekly activities, including yoga and art therapy
  • Free transport and pick up in their minibus

The centre does not provide:

  • Home help
  • Accompaniment on visits
  • Shopping
  • Cleaning

The centre employs one manager; a female worker/driver; a male worker/driver; two Bangladeshi advice and information workers; an administrator and a cook.

3.5.2 Nubian Life

Nubian Life’s Mission is to “deliver culturally sensitive services primarily to the over 50s African & African Caribbean community with the emphasis on empowering elders to obtain the optimum levels of self-independence.”

The Nubian Life Resource Centre is a successful provider of community care services to African-Caribbean elders living in the London Borough of Hammersmith & Fulham (LBHF) and was established in 1982.  The centre is situated on the White City Estate which is classified as one of England most deprived wards.

The organisation has successfully fundraised over the last ten years to extend their range of services, which includes access to information and advice support and citizen advocacy.  Being There is a befriending scheme where older people visit housebound and hospitalised elders and offer support in accessing services. This project operates out of Charing Cross Hospital.  They also have active citizenship projects which enable older people to remain, involved in community life, such as:

  • Talking for Change – Citizen Peer Advocacy pilot – the first African Caribbean peer led project in the UK, which trains older people to advocate on behalf of their peers.
  • Life Long Learning Suite – a UK on Line centre. This operates as a franchise with Hammersmith West College. The suite provides opportunities for older people to improve adult literacy and basic skills. Develop new computer skills such as Basic computer skills, i.e. using word, excel and publisher packages, using the Internet using computer equipment such scanners, web cams and digital cameras.
  • ESOL – the learning tutors provide an outreach service to newly African Nationals with refugee status, local community groups and the wider community.
  • Environmental projects: We currently have three gardening projects, which provide intergeneration volunteering and outreach opportunities.
  • The mini fruit tree orchard has forty-eight fruit trees. Herb/vegetable garden, which provides locally, ground herbs and vegetables for the centre’s kitchen and clients.
  • An allotment in the south of the borough that is currently being prepared for disabled access and the erection of the greenhouse.
  • My Community Intergenerational Volunteering Project – this project focuses on bridging the gap between old and young people through common interest. Projects to dates are the Summer Computer project, where grandparents and their grandchild were taken on a range of field trips such as the Eden project, William Morris Museum and were then taught basic computer skills to type up their diaries.

Building effective and sustainable partnerships is absolutely crucial to the organisation and has led to significant organisational growth through sharing skills, experiences and organisational cultures with our partners. This has enabled us to provide our elders with increasing choice.  In addition, the organisation involves its customers in shaping and initiating services that significantly impact on the quality of their life.

Nubian Life provides direct services to Hammersmith and Fulham’s Social Services and Primary Care Trust, and through successful partnership working with a range of statutory, independent and voluntary agencies they are able to deliver a range of services that are supported by skilled staff and management structures, including Daycare Provision for elders with high levels care needs, Luncheon Club, Drop-in and a community transport service.

Nubian Life currently provided daily services to 65 elders with a range of health and social need.  Since 1999 Nubian Life’s waiting list has steadily increased, we currently have a waiting list of 67 clients.

3.5.3 Irish Support & Advice Service at the Irish Centre

The service was set up in 1969 to provide culturally sensitive advice services that are independent, confidential and accessible.  It is a registered charity and has received support from the Federation of Irish Societies, VRSA in Hammersmith and the volunteer centre in Hammersmith.

The services key client group is older people.  The centre provides a range of community welfare services, including advice on:

  • Housing – including housing rights, housing options and support with housing problems
  • Welfare Benefits – including information and support in applying for benefits
  • Health
  • Referral to specialist services such as counselling and pensions
  • The service also provides outreach by visiting isolated people, and look at maximising their income and ability to access services.

3.5.4 Hammersmith and Fulham Older Persons Project

The project was set up by a group of older people interested in all aspects of health and well-being.  They hold activities for individuals aged 50 plus years, including parties, outings and meetings, as well as produce a calendar of events.

The groups that were contacted provide most of the relevant services to this research. A further list of community organisations can be found in Appendix 1.  These organisations were not contacted due to time restrictions.

3.6 Other organisations

3.6.1 Hammersmith and Fulham Pensioners Forum

The forum is affiliated to the Greater London Forum for Older People.  It is funded by member subscriptions, grants from Help the Aged, and Hammersmith and Fulham Council.  There are ten committee members running this forum, including Treasurer, Secretary, Vice Chair and Minutes Secretary.  There are currently 65 subscribed members of the forum.  Group membership is also available for any local organisation working with older people.

The forum was set up in 1991 to bring together older people with organisations working on their behalf and to represent the interests of older people in general.  The aims of the organisation are to:

  • Give older people a voice in stating needs and concerns
  • Promote policies that benefit older people
  • Positively combat age discrimination
  • Campaign and lobby on key local issues
  • Hold open meetings on a range of topics and issues
  • Publish a bi-monthly newsletter called ‘Senior Action’
  • Maintain links with regional national bodies
  • Take part in local community events

3.6.2 Hammersmith and Fulham Volunteer Centre

Hammersmith and Fulham Volunteer Centre is a not-for-profit organisation committed to developing, supporting and promoting volunteering in West London. We also do a lot of work with unemployed people, helping with training, job searching and confidence-building.  The centre matches volunteers to opportunities and coordinates volunteer activity and employment across the borough.  The centre works closely with local charities and community groups to find out what volunteering opportunities/ jobs are available.

Hammersmith and Fulham Volunteer Centre has over 10 years of experience and expertise, which it uses in its brokering service, to help employees in a variety of companies in volunteering. As a dedicated broker, they can manage the delivery from start to finish, have expert staff that will support companies with the process and local understanding so they can put companies in touch with the centre’s established community networks.

3.7 Geographical locations

3.7.1 Site evaluation (facilities)

Goldhawk road station is one bus stop away from Sycamore Gardens or 5 to 10 minutes walk (depending on pace and physical ability).  It is on the Hammersmith and City Line, one stop after Shepherds Bush and one stop before Hammersmith.  The bus stops are Sycamore House is within 20 metres of the nearest bus stops on Goldhawk Road.  Buses serving the Goldhawk Road and passing Sycamore Gardens are the number 94, which travels between Piccadilly Circus and Acton Green, and the number 237, which goes from Goldhawk Road to Hounslow Heath and back.

Directly opposite Sycamore Gardens is the Goldhawk Pub where Sycamore House residents sometimes go for Sunday lunch (see section 4.4).  Turning left out of Sycamore Gardens and walking for ten minutes (at a leisurely pace), there is a Tandoori restaurant, medical centre, two off licences (directly opposite each other), a continental café serving sandwiches, lunch and hot and cold drinks, a builders’ merchant, veterinary surgery, Ethiopian restaurant, small supermarket type shop with a cash machine, carpet shop, estate/letting agent, tiles shop, launderette, newsagent, garage, pub, and a Majestic Wine Warehouse.  This is a very residential area both on and off the Goldhawk Road so there are likely to be a significant number of older people living there.  (This is an educated guess and would need to be verified.)

Turning right out of Sycamore Gardens and walking at a leisurely pace for ten minutes (so towards the station), there is a West Indian restaurant, afro-Caribbean grocery store (closed), Polish/Ukrainian/Lithuanian deli, minicab office (Grove Cars), fabric shop, pizza restaurant/takeaway, off licence, halal butcher, hair salon (mainly offer straightening, so the clientele are likely to be afro-Caribbean), dentist, barber shop and coffee shop. These are all within a five minute walk of Sycamore Gardens.

Continuing towards Goldhawk Road Station, there is an employment agency in a port-a-cabin, pub, car wash, Thai restaurant, café, internet and call centre, Irish meat market, nail salon, pharmacy, off licence, dry cleaners, pub, bookmakers, fried chicken takeaway, patisserie shop, hairdressers for afro-Caribbean and European hair, and a tropical food grocery shop. These are all between five and ten minutes walk from Sycamore Gardens.  In this direction, the residential areas are off the Goldhawk Road, except for the usual residential housing above the shops.

Around the station is a newsagent, solicitor, hair salon, Tesco metro, a watchmaker, a florist and Shepherds Bush Market – selling fruit and vegetables, clothes and household goods.  Just past the station is an internet and call centre, pub, and a pie and mash shop.

From here it is approximately a 5 minute walk to the south-west corner of Shepherds Bush Green or 2 stops on the 94 bus from Sycamore Gardens. Shepherds Bush Green is surrounded on all sides by a theatre, banks, building societies, charity shops, post office, cafes and restaurants and a wide range of other shops selling a range of goods or services.  At the southeast corner of the Green is the W12 shopping centre, housing a range of low to mid-price high street retailers. Across the road from this, and behind Shepherds Bush Station is the recently opened Westfield Shopping Centre, housing a huge number of luxury shopping outlets and the more expensive high street stores).  The roads surrounding the Green are large and busy, making them intimidating or a challenge to cross and navigate for older people, particularly those with lesser mobility or in a wheelchair.

3.7.2 Target research area

The target area specified for this research was a 2-mile radius of Sycamore Gardens (SG).  The map in this section (each square is 500 meters by 500 metres) shows an approximate 1 – 1.5-mile radius of Sycamore Gardens.  Nonetheless, it illustrates all the available services nearby – the areas not shown in the map did not contain any relevant services, so it was considered appropriate to leave them off the map.

Significantly, the researcher discovered that – for older people – there is a marked divide of the borough, despite its small size.  The dividing line is approximately the Hammersmith Flyover (on the map this is the pink road cutting horizontally across roughly the middle of the whole map.)  Older people living south of the flyover, and thus in the south of the borough will not usually travel to the north of the borough (that is, north of the Flyover) and vice versa.  This is because the area around the Flyover is heavy with traffic, noisy and loud, and travel here can take far too long because of the high volume of traffic and pedestrians.  It is also intimidating to older people, particularly those with lesser mobility, or who are disabled and/or in a wheelchair.

This means that the relevant target area for any further research into setting up and Advice and Information Centre in Sycamore Gardens should focus on approximately a 1-mile radius of this location.  Particular focus should be given to the Shepherds Bush Green, Goldhawk Road and Uxbridge Road areas.

The identified service providers generally serve the whole borough, however some, including the smaller organisations, serve more restricted or specific locations.  Full details of this are given in sections 3, 4.1, 4.2 and 4.3.

3.7.3 Map of area with services pinpointed

The table below provides the name and contact details of the services identified during this research, all of which are pinpointed on the map that follows the table.  In addition, the distance from Sycamore Gardens (to each provider) is given in metres.

Key Organisation Address Distance from SG 7
star Sycamore Gardens Sycamore Gardens, Hammersmith, London W6 0AS N/A
Advice and information services
1 Hammersmith and Fulham Council (Town Hall)
– Older People’s Services
Hammersmith & Fulham Council, Town Hall, King
Street, Hammersmith W6 9JU
1000 metres (1 km)
Money Plan
The Pavilion,1 Mund Street LONDON W14 9LY 2000 metres (2 km)
3 Fulham Legal Advice Centre (just off map) 679a Fulham Road London, SW6 5PZ 3000 metres (3 km)
4 H&F Community Law Centre 142-144 King Street, Hammersmith, London, W6 0QU 1000 metres (1 km)
5 Advice and Employment Shepherds Bush 338 Uxbridge Road London, W12 7LL 700 metres (0.7 km)
6 Housing Advice Office 77 Glenthorne Road,London W6 0LJ 800 metres (0.8 km)
7 Threshold Housing Advice Centre 126 Uxbridge Road London, B15 500 metres (0.5 km)
8 Age Concern community centre/cyber
café/befriending hub
105 Greyhound Road, London, W6 8NJ 1500 metres (1.5 km)
9 H&F Mind 153 Hammersmith Road, London, W14 0QL 800 metres (0.8 km)
10 HAFAD The Greswell Centre, Greswell Street, London, SW6
3000 metres (3 km)
11 The Asian Health Agency (TAHA) 49 Queen Caroline Street, London, W6 9QH 1200 metres (1.2 km)
Community and Day Centres
12 Stevenage Road Day Centre 147 Stevenage Road
Fulham SW6 6PB
2500 metres (2.5 km)
13 Grove Neighbourhood Centre 7 Bradmore Park Road
London W6 0DT
600 metres (0.6 km)
14 Elgin Close Resource Centre 1-3 Elgin Close, Shepherds Bush, London W12 9NH 400 metres (0.4 km)
15 Nubian Life Day Centre 50 Commonwealth Avenue
White City, London W12 7QR
2700 metres (2.7 km)
16 Shanti Centre 89 Askew Road, Shepherds Bush, London W12 9AS 1000 metres (1 km)
17 Masbro Elders’ Project The Masbro Centre, 87 Masbro Road, London W14 0LR 800 metres (0.8 km)
Befriending/home visit schemes (hub)
Based at location 17 Masbro Good Neighbours Scheme The Masbro Centre, 87 Masbro Road, London W14 0LR 800 metres (0.8 km)
18 Fulham Good Neighbours Service 70 Rosaline Road, Fulham, London SW6 7QT 2300 metres (2.3 km)
19 Bishop Creighton House 378 Lillie Road, London SW6 7PH 2000 metres (2.0 km)
Based at location 8 Age Concern Home Visit Scheme 105 Greyhound Road, London, W6 8NJ 1500 metres (1.5 km)
Community Groups
Based at location 15 Nubian Life 50 Commonwealth Avenue
White City, London W12 7QR
2700 metres (2.7 km)
Based at location 16 Shanti Centre 89 Askew Road, Shepherds Bush, London W12 9AS 1000 metres (1 km)
20 Irish Centre Irish Centre, Blacks Road London, W6 9DT 1000 metres (1 km)
21 Iraqi Community Association Palingswick House, 241 King Street London, W6 9LP 1000 metres (1 km)
East European Advice Centre
Eritrean Association
Kurdish Association for Refugees
Refugee Advice and Support Centre
22 Horn of Africa Community Group Cocoon House, Market Approach (Off Lime Grove),
Sheperd’s Bush, London, W12 8EE
300 metres (0.3 km)
Other organisations
23 H&F Pensioners Forum 34 Barons Keep, Gliddon Road, London W14 9AT 1100 metres (1.1 km)
Based next to location 4 Hammersmith and Fulham Volunteer Centre 148 King Street, Hammersmith

W6 0QU

Phone: 020 8741 9876

Fax: 020 8741 3344


1000 metres (1 km)


5 This list is not exhaustive; it includes only venues within a two mile radius of Sycamore Gardens.
6 See Appendix 1 for a list of other community groups in the borough serving BME communities
7 Approximate distance in metres as the crow flies, and not taking into consideration the various travel routes that would need to be used.

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