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Supporting communities, preventing social exclusion and tackling need

Supporting communities, preventing social exclusion and tackling need: a report to Hammersmith United Charities on four low income estates in the London Borough of Hammersmith and Fulham by LSE Housing

Laura Lane and Anne Power, LSE Housing

June 2009

5. Talking to residents

We visited the four estates and spoke to over 50 local people in the three large estates about the conditions where they live and asked them to identify local needs, and what their funding priorities were.

Specific questions included:

  • Would you recommend this estate to others?
  • What do you like about it?
  • What do you dislike about it?
  • What facilities are there for adults/parents/children/youth/older people?
  • Which facilities do you use yourself?
  • What help do you get?
  • What help do others get?
  • What needs do you have?
  • What needs do you think others have?
  • What are your priority concerns?

We also showed them a checklist of local needs and asked them to highlight which of these needs are most important for you and your family? Please choose three:

  • Facilities for young people
  • Play space for children
  • Community cafes
  • More police
  • Better security
  • Integration of different communities
  • Helping elderly people
  • Helping young mothers
  • Community gardens / spaces
  • More repair
  • OTHER (please suggest)

We also asked the following questions:

  • If you were in charge, what changes would you bring about?
  • If you were in charge, what funding priorities would you have?
  • How would you define your “area”?
  • How do you think it compares to other local areas?
  • How do you think it compares to other areas more generally?

We have also spoken to eight front line workers within the areas specialising in housing management, youth work, and estate wardens and reflect their views and insights.

Summary of interviewees

We carried out full interviews with 36 residents and have spoken to around 20 other people in and around the estates.

Table 25: Summary table of residents we have interviewed

Interviewee information Edward Woods White City Old Oak Total
Male 7 8 6 21
Female 7 4 4 15
Age range
16-19 years 1 4 0 5
20-25 years 3 2 2 7
26-39 years 2 3 5 10
40-59 years 3 2 2 7
60-79 years 3 1 1 5
80+ years 2 0 0 2
Total 14 12 10  

NB. We did not conduct interviews with any residents in William Church estate.

Annex 2 contains a full list of people interviewed and their basic demographic information.

21 interviewees were male and 15 were female. 12 were young people aged between 16 and 25 years; 10 were aged between 26 and 39; 7 were 40-59 years; 7 were 60 or over including 2 who were 80 or over.

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