Family Friends
Helping parents and young people to connect with their community

Most of us need someone to turn to at times – someone who will listen without judgement and offer advice and support. However, not everyone has that safety net. It’s all too easy to feel isolated from your peers if you’re new to the area, English isn’t your first language or you’re shy, for example.
Family Friends supports families in a number of ways, including through a games group for young people, a coffee and community group for parents, a walk and talk group for families, and a monthly SEN group. However, at the heart of the service is its befriending scheme.
Volunteers are matched with adults or young people who are struggling and need someone to talk to. As Shona Goolab from Family Friends says, “There’s nothing better than just having someone to talk to. It’s kind of like a comfort blanket, knowing that someone will consistently show up for you and help you get back on your feet.”
For parents, this might mean having another adult to talk to about money troubles or other difficulties, or someone to offer encouragement when you’re feeling overwhelmed. Kabira lives with her blind husband and three young children in a one-bedroom flat. When she was referred to Family Friends, she was struggling to meet people and wasn’t confident speaking English.
Kabira’s volunteer befriender has helped her to discover more of the opportunities available in her local area. She helped Kabira to join the local library, enrol for English lessons and take part in a singing group. They’ve been to local shops and cafes together, and Kabira has become more confident in practising her English.
Family Friends also matches volunteer ‘big buddies’ with children and young people. One such young person is 13-year-old Sara. Bullying, including physical assault, had left Sara feeling anxious and depressed. With her big buddy’s help, Sara’s confidence has increased and she’s found tools to better manage her anxiety.
Where possible, the charity matches young people with volunteers who share their interests. Shona says, “One of the young people we work with is really into music. Our volunteer has connections within the music industry so took him to a music studio. We’ve also taken him to Kew Gardens, Winter Wonderland and other places, and he’s made friends with other young people in our group. It’s been lovely to see him come out of his shell a bit; his mom says that he’s a lot more confident in school now.”
The relationship with the volunteer usually lasts six to 12 months, during which time the volunteer and Family Friends will help the family to make new connections and build their own support system. As Shona explains, “It’s about helping them to engage with their community and build their confidence so that they don’t need us anymore.”
Hammersmith United Charities’ grant
Family Friends is one of our Flexible 3 Year Grant holders, so is receiving £15,000 a year from us for three years. Having the funding agreed in advance has enabled the charity to make plans, including organising seven two-day workshops a year to train volunteers.
Befriend a local family in Hammersmith
If you have two hours a week to spare, you could make a real difference to a family’s life. You’ll receive full training, ongoing support and expenses. Find out more at www.familyfriendscharity.co.uk.


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