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Privacy Policy

At Hammersmith United Charities we are committed to protecting your privacy. This statement describes how Hammersmith United Charities collects and uses personal data about people who visit our website.

Personal data means any information that you give us from which you can be identified, such as your name, your home address, your email contact details, or your telephone number. Personal data does not include information where your identity has been removed (i.e. anonymous data).

Who are we?

When we refer to “we” or “us” in this privacy notice we are referring to Hammersmith United Charities, a charity with registration number 205856. We are a controller of your personal data, which means we are responsible for deciding how we hold and use data about you. We are registered with the Information Commissioner’s Office with registration number Z7121372.

If you have any questions about this privacy notice or our data protection practices please contact us on officeadmin@hammersmithunitedcharities.com.

How do we collect personal data?

We obtain personal data from you when you use our website or sign up to our newsletter. This policy also covers situations when you contact us by email, fill in an online form eg to attend an event or fill in a paper form that you’ve downloaded from our website.

Using our website

Our website (http://hamunitedcharities.org.uk) is not intended for children and we do not knowingly collect data relating to children.

When you use our website, we use cookies to collect technical data (such as your internet protocol (IP) address, your browser type and version, and other technology on the devices you use to access the website) and information about how you use our website. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website. Our Cookies Policy has information about how we use cookies on our website http://huc.popcorndigital.co.uk/cookie-policy/.

We will also collect any personal data you give us if you sign up to receive our newsletter (see Newsletters below).

We will only collect and use your personal data in this way if:

  • you have given your consent; or
  • it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Our websites may include links to websites run by other organisations. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Hammersmith United Charities is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


We would like to keep in touch with you about the work that we do, events that we organise, and ways in which you can support us.

We use a third party, MailChimp, to deliver our email communications. Mailchimp will only use your personal data in accordance with our instructions. If you want to find out more about MailChimp, you can view their privacy notice here: https://mailchimp.com/legal/privacy/. If you consent to receive email newsletters from us, we will add your name and email contact details to our marketing database and we will share this information with MailChimp in order to send the emails to you.

From time to time, we may also send communications to you by post if we are satisfied that we have a legitimate interest to do so, for example, we may send you a Christmas card.

When you send us an email, fill in an online form or return a paper form

If you contact us by email or fill in an online or paper form that you’ve downloaded from our website we will use your personal data to consider and respond to your request or query, or to process any application you make to Hammersmith United Charities. We will only use your personal data in this way when we have a legitimate interest.

You can change your marketing preferences or opt out at any time by contacting us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens, Shepherds Bush W6 0AS or by email to: officeadmin@hamunitedcharities.com.

How do we protect personal information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We do not transfer your personal data outside the UK.

We have procedures in place to deal with any suspected personal data breach.

Will we disclose the information we collect to outside parties?

We may disclose your personal data to:

  • external service providers such as our IT and system administration providers;
  • our professional advisers, for example, our accountants, auditors, insurers and lawyers;
  • if we are under a legal duty to disclose or share your personal data, for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime;
  • where we need to share your personal data with a regulator, for example, making returns to HMRC or reports to the Charity Commission;
  • as part of a sale, transfer or merger of parts of our organisation or our assets.

We will not sell any information about your web browsing activity.

Data retention

We will only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of a legal claim connected to our relationship with you.

Your rights

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

In certain circumstances, you also have the right to:

  • Ask us to erase your personal data from our files and systems where there is no good reason for us continuing to hold it.
  • Object to us using your personal data to further our legitimate interests (or those of a third party) or where we are using your personal information for direct marketing purposes.
  • Ask us to restrict or suspend the use of your personal data, for example, if you want us to establish its accuracy or our reasons for using it.
  • Ask us to transfer your personal data to another person or organisation.

You also have rights in relation to automated decision making, but at Hammersmith United Charities we do not make any decisions affecting you based solely on automated processing.

If you have given your consent to us processing your personal data, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens; Hammersmith, W6 0AS or by email to: officeadmin@hamunitedcharities.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Other people’s information

If you provide us with someone else’s personal details (for example when you suggest that we let someone know about our sheltered housing) you must make sure that you have that person’s consent to provide us with their details, particularly if you’re giving us sensitive information about them.


If your personal details change, please help us to keep your information up to date by notifying us using the contact details below.

We may update this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

Contacting us

If you have any questions about this privacy notice or how we handle your personal information, please contact us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens; Hammersmith W6 0AS or by email to: officeadmin@hamunitedcharities.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection – https://ico.org.uk/make-a-complaint/.

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Opening our doors to older people in need of a home

We're inviting older people on a low income who need an affordable new home to tour our almshouses.

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Woman dressed in beekeeping outfit

Bees and Refugees

Find out how one CIC is helping refugees to rebuild their lives, while protecting a rare British bee.

Ali AlzeinBees and refugees may seem like very different target groups, but for Ali Alzein the pairing makes complete sense: “Bees are very important for our ecosystem, for our survival as humans, but it’s a difficult environment and they’re in real danger. Refugees are also facing a hostile environment. The establishment has not only turned its back on refugees, it’s actively punishing them for seeking safety.”

Ali was introduced to beekeeping in Damascus by his grandfather. He shares, “I had to leave Syria so applied for asylum in the UK in 2014. I’d been working in the luxury fashion industry, so continued with that, but the disparity between people who could spend £1000 on an item of clothing on the one hand, and people living in refugee camps on the other hand, was difficult to cope with. I was struggling with my mental health. My grandpa suggested I start keeping bees. They were delivered on a rainy, foggy day, but they soon filled the garden with life. I found it so calming, so grounding.”

That experience prompted Ali to launch a community interest company (CIC) – Bees and Refugees. He decided to focus on the native British black bee, which until recently was thought to be extinct.

The CIC runs therapeutic beekeeping workshops for refugees, helping them to process the trauma they’ve experienced. Workshops are also available for children, charities and local businesses. Most of the workshops are held in London, but Bees and Refugees also has a farm in Otford, Kent, which the CIC has renovated and turned into a community space. Ali shares, “People spend the day here in a beautiful, safe space. We cook together and teach them all about bees.”

Woman dressed in beekeeping outfitThe CIC also raises awareness about the difficulties that refugees face, and it fundraises to support them. Ali shares, “Many of our community members come from Gaza. Some have lost more than 20 members of their family and have relatives who are stuck in Rafah. So, most of our work right now is focused on supporting this community.”

The CIC is making a real difference, both on bee numbers and on refugees. Ali, says, “It has a real impact on people. One man used to keep bees before he came to the UK. He said that working with bees again was the first time he’s felt at home since the day he left Syria seven years ago.”

The theme of this year’s Refugee Week is ‘Our Home’, so we asked Ali what home means to him.

“The home I came from is still not a safe place for me to return to, but for me, home is about community. I have an amazing community here, which has become a second family. We’re like a colony of bees!”

Bees and Refugees has received grants from Hammersmith United Charities and other organisations but is mainly self-funded. It raises income by managing beehives and insect hotels for local businesses, and by hosting corporate away days. However, it couldn’t survive without the help of volunteers. Ali says, “Bees and Refugees is the result of the collective work of so many people, so many buzzing bees.”

Find out more

  • If you’re interested in supporting Bees and Refugees through volunteering, a corporate partnership or a donation, please visit their website.
  • You can also follow the CIC’s work on Instagram, X and Facebook.

Bee hotel

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People cooking together at West London Welcome

Welcoming refugees to West London

“As an asylum-seeking doctor, trapped in a [hotel] room with so little to do, West London Welcome revitalises my spirit.”

According to the UN, almost 100 million people have been forced out of their homes across the globe. The figure has more than doubled in just 10 years. Those who seek asylum in the UK are unable to work until they have been granted asylum, and receive just £8.86 a week of support, meaning that most have to rely on charities.

One of those charities is West London Welcome, which supported 492 asylum seekers, refugees and migrants last year. People visiting the charity’s community centre are able to get advice and support, learn English, take part in activities such as fitness classes and creative writing, and access essentials such as food and clothing. Perhaps most importantly, they’re welcomed into a supportive community where they can make friends to reduce their isolation.

Refugees cooking together at West London Welcome

Joanne MacInnes is the Founder and Director of West London Welcome. She explains, “We primarily exist to be a place of welcome for new people to the country – a place to get to know local people and to feel supported.”

Zainab is one such person. She says, “As an asylum-seeking doctor, trapped in a [hotel] room with so little to do, West London Welcome revitalises my spirit. It’s a haven where everyone comes together, sharing experiences and hardships, reminding me of the profound impact of compassion and care.”

Refugee Week is 17-23 June. West London Welcome are planning several events, including a big party for their members and a fundraising event.

The theme of this year’s Refugee Week is ‘Our home’. Everyone deserves a place to call home, one where they can feel safe and at peace. For migrants and refugees far from their old communities, that need is more important than ever. However, most asylum seekers are housed in hotels, where they have very little space and cannot cook their own meals or enjoy the downtime that many of us take for granted.

People from West London Welcome celebrating together

Once they’re granted asylum, refugees are given just 28 days to find new accommodation before they’re evicted from their hotel room. That would be difficult for most people, but for refugees the challenge is even greater, as Joanne explains:

“You haven’t got a deposit; you haven’t been allowed to work; you haven’t got a credit history; you’ve been infantilised and kept in destitution, and suddenly you’re thrown onto the open market, or you’re at the mercy of the council.

Finding homes for people has been our biggest challenge recently and is what keeps us awake at night. In the second half of last year, the Home Office tried to clear its backlog of asylum applications, which meant that many more people were granted refugee status in a short amount of time. Before that, we might celebrate five people a year walking in and saying that they’d been granted refugee status. That grew to five to 10 people a week.”

If refugees can’t find new accommodation, they can end up on the streets or sofa surfing. Thankfully, West London Welcome have been able to stop that from happening to the people they work with. Joanne says, “We call on the local community to see whether anyone knows of a flat to rent which is affordable and where the landlord will accept housing benefit rates. We also work closely with a wonderful charity called Refugees at Home, who can often offer temporary housing. However, at times we’ve had to pay for a hotel, or one of our 130 local volunteers will put the person up until more long-term accommodation can be found.

“We don’t view people as clients – we’re a community – so we cannot see people forced out onto the streets.”

Find out more

  • If you can offer a home to rent at the housing benefit rate, would like to volunteer, or need support, please contact West London Welcome.
  • Hammersmith & Fulham Council is holding lots of events for Refugee Week, from a gardening workshop to Saturday Fun Day. Find out what’s planned for Refugee Week here.
  • To show your support for refugees, visit the Refugee Week website to download resources, order a T-shirt and take part in a social media thunderclap.


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almshouse residents

Building communities to reduce loneliness

Could almshouses be the solution to loneliness for people over 60?

According to Age UK, more than 70% of people aged 50 and over feel lonely to some extent. Many go days on end without speaking to another person. Feeling lonely can impact so many areas of your life, leaving you feeling depressed, anxious and struggling to cope. It can also affect your physical health. According to Loneliness Awareness Week, it can increase the risk of heart disease, high blood pressure, stroke and dementia.

One of the main reasons that older people feel lonely is isolation. When you no longer go out to work, and have no family or close friends living nearby, it can be difficult to meet new people.

Almshouses provide affordable housing with a particular emphasis on community, enabling residents to live independently with friendship and support nearby when needed.

Hammersmith United Charities have two almshouses – John Betts House and Sycamore House. Between them, they’re home to around 90 people aged 60 and over. Both almshouses host a wide range of activities, from coffee mornings and quizzes to trips out.

While each resident’s flat has a private living room, the almshouses also have communal social spaces and gardens.

Lorraine, one of our residents
Lorraine with Sycamore House scheme manager Chris

Lorraine moved to Sycamore House a couple of years ago. She says, “There is a wonderful garden at the back – the place absolutely shone in summer time. It’s lovely to go out and sit and enjoy time with others you’re friendly with. I think I can name nearly all of the 50 or so people who live here now.

“There’s lots on socially here at Sycamore House so I involve myself in that as much as I wish – I usually go to the coffee morning and catch up with everyone on a Thursday. I’ve made some very good friends here. We have lots of celebrations and parties, including a yearly fundraiser.”

One of Lorraine’s neighbours, Del, says, “They’re lovely people here. The staff are great. The best thing is you have your privacy, but the company is there if you need it. I am the quiz master here every Thursday. The residents get together after our coffee morning, and we have a good laugh.”

Apply for a home

We currently have flats available in both of our almshouses. If you  or someone you know might be interested in applying, please visit our almshouses pages.

Here’s what our residents have to say about living here:

Tackle loneliness

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“Houses on our street got bombed.”

This week, we’re marking the 80th anniversary of D-Day by sharing some of our residents’ stories of WWII. Today, it’s Betty’s turn.

“I remember the bombs dropping – the ‘doodle bugs’ [German V-1 flying bombs]. They used to come over and then you’d hear the engine stop and they’d crash into somebody’s house.

“We were lucky. We didn’t get bombed, but houses on our street did and people were killed. When the sirens went, we’d go down to Shepherd’s Bush underground station and sleep on the platform. We had an Anderson shelter in the garden as well, but my mum didn’t feel safe there.

“My mother was dead scared. We used to say to her, ‘Why are you frightened?’ When you’re a kid, you don’t realise how bad it is. You know that houses are being bombed and people are being killed and you’re sorry about that, but it doesn’t affect you in the same way as when you’re older.”

Betty and her family were evacuated to Nottingham. “We stayed with quite a well-off family called the Thornycrofts. You’d see Thornycroft buses on the road. They gave us a little flat in this big house and we were well looked after. We stayed for about six months. My mother got quinsy [an abscess near her tonsils]. She wanted to be home, so we came back to London.”

Betty’s step-father and uncle fought in the war. Both survived, but her uncle was badly injured. “My step-father didn’t really talk about the war. I don’t think a lot of them did. I think they saw some terrible things and just wanted to move on.”

Betty remembers the celebrations at the end of the war. “I was five when the war started and coming up to 12 when it finished. The street parties were good! It was five or six years after the war before things felt normal though.”

While Betty doesn’t recall hearing about the Normandy landings at the time, she says, “If it wasn’t for D-Day, we’d have lost the war. I was watching the telly yesterday and they spoke to a man who was in the navy then. He was only 16. A lot of them put their ages up so they could get into the forces. They were just kids.”

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