Facebook Twitter Instagram

Privacy Policy

At Hammersmith United Charities we are committed to protecting your privacy. This statement describes how Hammersmith United Charities collects and uses personal data about people who visit our website.

Personal data means any information that you give us from which you can be identified, such as your name, your home address, your email contact details, or your telephone number. Personal data does not include information where your identity has been removed (i.e. anonymous data).

Who are we?

When we refer to “we” or “us” in this privacy notice we are referring to Hammersmith United Charities, a charity with registration number 205856. We are a controller of your personal data, which means we are responsible for deciding how we hold and use data about you. We are registered with the Information Commissioner’s Office with registration number Z7121372.

If you have any questions about this privacy notice or our data protection practices please contact us on officeadmin@hammersmithunitedcharities.com.

How do we collect personal data?

We obtain personal data from you when you use our website or sign up to our newsletter. This policy also covers situations when you contact us by email, fill in an online form eg to attend an event or fill in a paper form that you’ve downloaded from our website.

Using our website

Our website (http://hamunitedcharities.org.uk) is not intended for children and we do not knowingly collect data relating to children.

When you use our website, we use cookies to collect technical data (such as your internet protocol (IP) address, your browser type and version, and other technology on the devices you use to access the website) and information about how you use our website. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website. Our Cookies Policy has information about how we use cookies on our website http://huc.popcorndigital.co.uk/cookie-policy/.

We will also collect any personal data you give us if you sign up to receive our newsletter (see Newsletters below).

We will only collect and use your personal data in this way if:

  • you have given your consent; or
  • it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Our websites may include links to websites run by other organisations. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Hammersmith United Charities is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


We would like to keep in touch with you about the work that we do, events that we organise, and ways in which you can support us.

We use a third party, MailChimp, to deliver our email communications. Mailchimp will only use your personal data in accordance with our instructions. If you want to find out more about MailChimp, you can view their privacy notice here: https://mailchimp.com/legal/privacy/. If you consent to receive email newsletters from us, we will add your name and email contact details to our marketing database and we will share this information with MailChimp in order to send the emails to you.

From time to time, we may also send communications to you by post if we are satisfied that we have a legitimate interest to do so, for example, we may send you a Christmas card.

When you send us an email, fill in an online form or return a paper form

If you contact us by email or fill in an online or paper form that you’ve downloaded from our website we will use your personal data to consider and respond to your request or query, or to process any application you make to Hammersmith United Charities. We will only use your personal data in this way when we have a legitimate interest.

You can change your marketing preferences or opt out at any time by contacting us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens, Shepherds Bush W6 0AS or by email to: officeadmin@hamunitedcharities.com.

How do we protect personal information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We do not transfer your personal data outside the UK.

We have procedures in place to deal with any suspected personal data breach.

Will we disclose the information we collect to outside parties?

We may disclose your personal data to:

  • external service providers such as our IT and system administration providers;
  • our professional advisers, for example, our accountants, auditors, insurers and lawyers;
  • if we are under a legal duty to disclose or share your personal data, for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime;
  • where we need to share your personal data with a regulator, for example, making returns to HMRC or reports to the Charity Commission;
  • as part of a sale, transfer or merger of parts of our organisation or our assets.

We will not sell any information about your web browsing activity.

Data retention

We will only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of a legal claim connected to our relationship with you.

Your rights

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

In certain circumstances, you also have the right to:

  • Ask us to erase your personal data from our files and systems where there is no good reason for us continuing to hold it.
  • Object to us using your personal data to further our legitimate interests (or those of a third party) or where we are using your personal information for direct marketing purposes.
  • Ask us to restrict or suspend the use of your personal data, for example, if you want us to establish its accuracy or our reasons for using it.
  • Ask us to transfer your personal data to another person or organisation.

You also have rights in relation to automated decision making, but at Hammersmith United Charities we do not make any decisions affecting you based solely on automated processing.

If you have given your consent to us processing your personal data, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens; Hammersmith, W6 0AS or by email to: officeadmin@hamunitedcharities.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Other people’s information

If you provide us with someone else’s personal details (for example when you suggest that we let someone know about our sheltered housing) you must make sure that you have that person’s consent to provide us with their details, particularly if you’re giving us sensitive information about them.


If your personal details change, please help us to keep your information up to date by notifying us using the contact details below.

We may update this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

Contacting us

If you have any questions about this privacy notice or how we handle your personal information, please contact us on 020 8741 4326, by post to Hammersmith United Charities at Sycamore House, Sycamore Gardens; Hammersmith W6 0AS or by email to: officeadmin@hamunitedcharities.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection – https://ico.org.uk/make-a-complaint/.

Facebook Twitter Instagram

Opening our doors to older people in need of a home

We're inviting older people on a low income who need an affordable new home to tour our almshouses.

Read More ...

We’re looking for new trustees.

Join our friendly and ambitious team and help a thriving charity make a difference in our community

Who we are looking for
We are looking for people willing to bring energy, enthusiasm, and commitment to the role, and who will broaden the diversity of thought and experience on our board.

Specifically, we are looking for people to contribute to our Housing and Property Committee or Finance and Investment Committee and so will prioritise applicants with recent Senior Management experience of social housing, care for older people, or who have strong financial skills.

Hammersmith is one of the most diverse areas of London and we are committed to developing a Board which is representative of the communities we work with. If you have not been a Trustee before, please do not be put off getting in touch, we will be happy to have an informal chat and if you join us will make sure you have a good induction and access to ongoing training opportunities and support.

We would love to hear from people who have a strong connection to Hammersmith and Fulham but welcome applications from anyone in the Greater London area.

We hold 4 Board meetings a year which last for approximately 2 hours plus an annual strategic planning/board development meeting. Trustees are also asked to join a board sub-committee which meets 4 times per year. Meetings are usually held at 5.30 with the option to join remotely.

Please read the detailed recruitment pack for more information

To apply or find out more
Moon Executive Search has been appointed as our search partner. To apply or arrange for an informal chat please contact recruit@moonexecsearch.com FAO Sandy Hinks and quoting ref MC2329. , If you wish to apply please send a copy of your latest CV to Sandy together with a supporting statement (no more than one side of A4) explaining your motivations for applying for the role, how your skills, knowledge and experience match the role outline and what you can additionally bring to the role. Please be clear on your application whether you are best able to contribute to our Housing and Property Committee or the Finance and Investment Committee.

Closing date for applications is 7th April.

We want you to have every opportunity to demonstrate your skills, ability and potential; please let Sandy know if you require any assistance or adjustment so that we can help with making the application process work for you.

Read More ...

Parenting, the Funpact way

When her children approached the pre-teen years, Elise Pacquette became concerned that she knew nothing about what it was like growing up in today's society. How could she lead children into independence in a world very different to the world she grew up in?

“Parenting is tough, really tough. While some think that once kids start to become more independent it gets easier – well, in some ways it gets harder.

So the parents/carers go to parenting classes, teens go off to PSHE classes at school. But they are getting different information, at different times. As a parent myself I just couldn’t understand that there were no courses for parents and young people to attend together.

It didn’t make sense to me that this didn’t exist, so I set it up myself. Now Funpact enables parents/carers and their children to come together, have fun and learn about independence, forming a firm foundation for further discussion at home together.

We run transition to secondary workshops for year 6s and their parents/carers, helping them both feel ready for the next chapter in their lives. Our course, Bridging the Gap, focuses on the social, emotional, financial and practical aspects of growing up. Ambition 2 Success is run as a one-day workshop in schools for both parents/carers and pupils to attend. It helps them create a positive trajectory for their lives and learn strategy and problem solving skills.

It’s not been at all easy – the learning curve to get Funpact to where it is now has often been pretty much vertical. I am often self-medicating on chocolate under my duvet! My background – as an illustrator, painter, stage manager, sign language interpreter, prop making tutor – didn’t help me much when setting up Funpact. I had no idea what I was doing but I was driven by an unrelenting passion to see change in how families are supported towards their children’s independence. And one thing I do know about myself is that I have grit.

And now there are so many stories of families who have come up to us and told us of the impact courses have made well after they have attended them. That the course helped the bond between them and their child, helping them better understand each other.

I remember one teen who was really struggling in school, and didn’t open up to his mum at all. Through our course that relationship started to grow and he started to share some of the stuff that was going on for him. The parent was then able to give him the support he needed and everything got sorted out.

There was also a father whose work shifts meant he hardly saw his son. But he managed to come to the first session of a six-week course and enjoyed it so much he changed his shifts so he could attend the course and spend more time with his son. So it’s not just what we explore during the courses but the relationships they help.

We are indebted to our youth alumni, who help us regularly update our sessions based on their expertise and lived experience. And I can honestly say that without Hammersmith United Charities’ funding we probably wouldn’t exist today. Hammersmith United Charities gave Funpact our first ever grant and have supported us ever since as we have grown. Through this funding we can now support year 6 pupils in over 20 schools in Hammersmith and Fulham, run Bridging the Gap in five schools and three community venues and Ambition 2 Success in five schools.

Up until now, I have been working alone in the back room, but this year because of our Hammersmith United Charities grant, I will have two new team members to join me for a few hours a week to help us grow. This is incredibly exciting!”

Find out more 
Picture gallery – Funpact at work:
Read More ...

“My new home is a gift”

It was a big life change for Lorraine when she retired and moved to Sycamore House a few years ago. But her lovely flat and its newfound security has ‘changed her life’, she says – and she’s busier than ever.

“I came to Sycamore House two years ago, having lived in Barons Court for about 16 years. I’d been having all sorts of problems with tenants, drugs and dealers. There were lots of stairs, and my flat had been broken into. It just felt like time to move.

I found out about Sycamore House via a friend. It’s absolutely amazing. I just love the flat; it’s bigger than the one I was in before. There is a wonderful garden at the back – the place absolutely shone in summer time. It’s lovely to go out and sit, and enjoy time with others you’re friendly with. I think I can name nearly all of the 50 or so people who live here now.

There’s lots on socially here at Sycamore House so I involve myself in that as much as I wish – I usually go to the coffee morning and catch up with everyone on a Thursday. I’ve made some very good friends here. We have lots of celebrations and parties, including a yearly fundraiser where family friends can come along, and the local mayor visits too.

The best thing about Sycamore House is the security and safety, and having the help there whenever you need it. Because my family is in Northern Ireland, I don’t have any immediate family nearby. So this community is perfect, because as and when I need support, it’s there.

Chris, Sycamore House’s scheme manager, is an excellent support – he helped with the paperwork that had to be done when I moved in, and now we keep in touch every day via Whatsapp. I know I can go and see him in person if I need particular help with something.

Chris helped me with getting housing benefit, which I qualified for after I retired a couple of years ago. I’d never been on benefits in my life so I was a complete novice and didn’t know anything about it. But Chris helped me navigate the system which was a big relief.

I was very apprehensive when I retired and moved out of my old flat to come here. But it’s changed my life. My eyes have been opened by all the new volunteering I’ve done in the local area: I work at the food bank, Charing Cross Hospital chemo ward, and have applied for work at Maggie’s too.

This flat is a gift; I thank God every day that I made the move. Life is good.”

Find out more 

We provide safe and affordable sheltered housing in Hammersmith with beautiful, award-winning gardens.


Lorraine with Sycamore House scheme manager Chris
Read More ...

5 minutes with…Lisa Da Silva, Head of Housing and Property

We’re really happy to welcome Lisa to Hammersmith United Charities. Lisa is responsible for ensuring our almshouses are of the highest quality and meet the needs of our residents.

What’s involved in your new role?

My role as Head of Housing and Property is to lead the sheltered housing operations for the charity. I will be responsible for delivering a safe and high-quality housing service meeting statutory and regulatory requirements. I will also be responsible for ensuring that the support services provided to residents meet their health and wellbeing needs.

What are you looking forward to most about your new role?

I am looking forward to working as part of a smaller team and bringing my experience and knowledge to the table. Continuing in an almshouse charity setting is advantageous as I feel I will be able to hit the ground running to continue to deliver homes that are safe and well maintained, as well as a high-quality service on behalf of Hammersmith United Charities to the residents.

What sort of work have you been doing previously?

I have over 25 years’ experience of working in the housing sector, the majority of which has been spent in supported housing for older people. I have experience of managing both sheltered and extra care properties and I am keen to share my knowledge and experience as well as continuing to learn myself.

What do you like about the area?

It has been several years since I worked in an urban, vibrant setting with dispersed sites, so I am really excited about this aspect. I am very keen to familiarise myself with the wider community as the setting should lead to lots of opportunities which will be beneficial to the residents.

What sort of things bring you joy outside of work?

I really enjoy spending time with my family and socialising with friends over dinner or a catch-up coffee. I have to be honest though, I can often be found with my nose in my Kindle – there is nothing as relaxing as a good book.

Find out more 
Read More ...
View More