Most of the frequently asked questions and the services that we provide can be found in the Residents Handbook, however below are the three pertinent questions about living in our Sheltered Housing.


What type of Agreement will I have and how secure is it?

The Charity  cannot grant tenancies to the residents living in our flats because the property is protected by a trust, like all Almshouses. The trust is there to make sure that the properties cannot be used for anything other than providing housing. Our resident have a license to occupy their homes; that makes them legal beneficiaries of the Charity and therefore entitled to live in our trust protected flats.

We issue a Letter of Appointment that sets out the rights and obligations of a resident.

We cannot ask a resident to leave unless there are exceptional circumstances, such as when they cease to be an eligible beneficiary of the charity or do not comply with the terms of the Letter of Appointment


Do I pay rent?

Instead of paying rent, residents are asked to make a weekly maintenance contribution which has to be paid monthly in advance.


What does the weekly maintenance contribution charge cover?

  • Contribution towards central staff and administration costs
  • Heating and hot water of communal areas
  • Maintenance and redecoration of buildings
  • Cleaning of communal areas
  • Lighting in communal areas
  • Upkeep of the gardens
  • External cleaning of windows
  • Building insurance of the schemes
  • Maintenance of lift, entry phone system, TV aerial system, fire system and appliances
  • Laundry facility
  • Scheme Manager’s time in administering these services

Heating Charge

A Heating Charge is charged to cover the heating and hot water that is provided in the flats.

In addition, residents pay their own domestic electricity (lighting, cooking and other appliances), the cost of their telephone, their council tax and other living expenses.


Can I claim housing benefit?

Residents can claim Housing Benefit, subject to status. It can either be paid to the residents or directly to the Charity.

The weekly maintenance contribution is eligible for Housing Benefit however the Heating Charge is not.




Hammersmith Reflections

A blog written by our Trustees - Julian Hillman

February can be a sad month, fortitude tested by continuing winter, with summer still a long way off.  Sad for me personally, because I have to stand down as a trustee of Hammersmith Unite Charities (HUC) after 12+ years and also because Oxfam (more…)

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Aunt Esther’s Story – Enigma Event

Last Saturday we had our second Enigma Event in partnership with “Women Make Change” who put together a great event for International Women’s Day. Women Make Change is a charity that promotes and protects the health and safety of women and girls affected by domestic violence.

Melanie Nock took the chance to introduce Aunt Esther’s Story. Esther Bruce’s autobiography written by Stephen Bourne tells the story of a black London Seamstress from 1912–1994 and provides a first-hand account of the life of a black Londoner in the pre-Empire Windrush years. When Esther Bruce was born in Fulham in 1912 only small black communities exited in Britain.

Another big announcement was the launch of the “Agents for Change” Women’s Leadership Programme that we founded in partnership with the H&F Council, the Imperial College and the Lyric Hammersmith.

Applycations are open now, find more information here: 





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Call out for disabled Artists!

JOY is a new strand to the Hammersmith and Fulham Arts Fest celebrating local disabled (more…)

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Women Make Change – International Womens Day Event

Where: White City Community Centre
When: Saturday, 10.03.2018 starting at 3.30 (more…)

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