Most of the frequently asked questions and the services that we provide can be found in the Residents Handbook, however below are the three pertinent questions about living in our Sheltered Housing.
What type of Agreement will I have and how secure is it?
The Charity cannot grant tenancies to the residents living in our flats because the property is protected by a trust, like all Almshouses. The trust is there to make sure that the properties cannot be used for anything other than providing housing. Our resident have a license to occupy their homes; that makes them legal beneficiaries of the Charity and therefore entitled to live in our trust protected flats.
We issue a Letter of Appointment that sets out the rights and obligations of a resident.
We cannot ask a resident to leave unless there are exceptional circumstances, such as when they cease to be an eligible beneficiary of the charity or do not comply with the terms of the Letter of Appointment
Do I pay rent?
Instead of paying rent, residents are asked to make a weekly maintenance contribution which has to be paid monthly in advance.
What does the weekly maintenance contribution charge cover?
- Contribution towards central staff and administration costs
- Heating and hot water of communal areas
- Maintenance and redecoration of buildings
- Cleaning of communal areas
- Lighting in communal areas
- Upkeep of the gardens
- External cleaning of windows
- Building insurance of the schemes
- Maintenance of lift, entry phone system, TV aerial system, fire system and appliances
- Laundry facility
- Scheme Manager’s time in administering these services
A Heating Charge is charged to cover the heating and hot water that is provided in the flats.
In addition, residents pay their own domestic electricity (lighting, cooking and other appliances), the cost of their telephone, their council tax and other living expenses.
Can I claim housing benefit?
Residents can claim Housing Benefit, subject to status. It can either be paid to the residents or directly to the Charity.
The weekly maintenance contribution is eligible for Housing Benefit however the Heating Charge is not.