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A home to be proud of

One of our Sycamore House residents, Kitty, reflects on what truly makes a home, and how she’s finding her way through lockdown.

“I was born in Limerick, Ireland, but my husband and I came to London in the 1950s to try and get a start in this country.

We didn’t have a great way about things to begin with – we lived in a few different places, but it was hard to save for somewhere decent. We started off the two of us in a little bedsit in Chiswick; when we had two children, one of our first family homes was the matter of one bedroom and a kitchen in a shared house. Another place had a bath in the kitchen, which doubled as something to sit on at meals. They were tough times, but you have to make the best of everything, don’t you?

I often think back to 1972, when we were offered a council property: a flat in Trellick Tower on Golborne Road. It was brand new – with 14 cupboards in the kitchen! But it was the height that got me. We were on the 21st floor. People told me that there was a picture postcard view out of the windows, but I just could not look down. I should have gone with my instinct. We were four years in that flat, and I hated every minute. It became known as the ‘Tower of Terror’. A lot of bad things happened there. I just kept my head down with children, but we felt really cooped up.

One winter someone flooded the lifts with thousands of gallons of water from the fire hydrant. We were all without power, heat or electricity between Christmas and new year. Everyone was going up and down stairs in the dark, falling, getting ill. And the postman couldn’t come up to deliver.

Once there was a fire on the 15th floor, right below us. We were told to stay in our flats, but of course there was no ladder that would have reached us in the top levels. My husband was working that evening, and I had the four children by then, with my son a couple of months old. We were just watching the blaze. I went to the neighbour so we could be together; I was so frightened. No one died in the end, but the 15th floor was completely gutted.

After that I went to social services to see if we could move somewhere safer. We got offered a beautiful house on St Elmo Road. There was a big garden, a double garage – and four bedrooms! I couldn’t believe it.  It was the happiest time of my life; it was a lucky house.

37 years, I lived there. But my husband died in 2010, and my children were making their own way in life. I stayed two more years in the house, but I didn’t feel safe rattling around on my own. It broke my heart to leave it – I had put everything into my home. But I knew that people with a young family would benefit from it. I think they’ve kept some of it the same – my little lamp is still outside the front door.

Moving to Sycamore House

At that time I was thinking along the lines of sheltered housing as I was coming to that age where I knew I’d benefit from a little care. I looked around such a lot of places, but nothing would do. I was giving up so much, so I had to feel really sure.

In 2012 I came here to Sycamore House. That feeling when you come in – you felt it was going to be a place you could feel proud to live in. I liked the care that came along with your flat, that someone came to check on you in the morning, and a cleaner tended to the place. Everyone was very kindly and the gardens were lovely. My daughter described the communal lounge as something you’d see on a cruise ship!

I do like the social side of things you get here, in normal times – the trips out together. We used to have live music and celebrate birthdays. It can be overwhelming to begin with when you move into sheltered housing, with so many people to get to know. I try and have nice conversations and learn what makes people tick – eventually I find my way.

Life in the pandemic

Lockdown in the summer wasn’t too bad – at least we could go into the garden and see people when the weather was fine. Bless them, they even purchased an outdoor heater for us. It was a walk in the park compared to the lockdown this winter. But staff have done well by us – they are doing their very best. The scheme managers are always there, and always have a happy word to say to us.

It has been a trial, not seeing family. The only time was when I had my 80th birthday and my daughter had her 60th. They came with some balloons and sandwiches and we celebrated on the pavement.

There has been hardship for everybody. A down-side of living so closely with other people is that you have to get your head around losing them when they pass on. I lost the man who lived next door to me, and I lost another friend very recently. We would ring each other, and we were there for each other. It put me down a bit. I really take it to heart when a person goes, I’m afraid. I can’t see how I will get used to it.

But I go downstairs, look around me, and it does me good. Prayer does help me immensely. If you have a religion, it doesn’t matter which, it’s something to turn to. I try to be there for people, and stop and listen – that’s the important thing, listening.

What I’m looking forward to most of all is meeting one or two friends for a pub lunch. I’ve been on my own cooking, cooking, cooking – all the time. What I wouldn’t give to have a meal and then just push the plate away. And go to the shop, go to Marks, have a look around.

But I’ve had both of my vaccinations now, so things are starting to change. I think spring is bringing a new hope for us.” 

Find out more

Flats are now available in our almshouses

If you think you might be eligible, we'd be happy to give you a tour of our almshouses and share what it's like to live here.

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Teenagers playing basketball

Closing the holiday gap

Free and low-cost children’s activities in Hammersmith this summer

Some children look forward to a fun-filled summer holiday. They might be at a sports club one day, a drama club the next and out playing with friends the rest of the week.

However, many children will barely leave their homes. If your parents are struggling to cover the essentials, it’s unlikely that they’ll have money spare for ‘fun’ things. It’s hardly surprising then, that children from low-income households are far less likely to take part in organised out-of-school activities.

What’s more, as these children are less likely to have a garden or easy access to green spaces, they have fewer opportunities to play outdoors, especially if they live in urban areas. As a result, children from a low-income household are more likely to experience social isolation over the summer holidays, as it’s harder for them to meet up with friends.

It’s not just their mental health that suffers over the school holidays. With no free school meals to fall back on, they’re less likely to eat nutritious meals. One in five parents worry about being able to feed the whole family over the summer break.

Thankfully, some schemes do offer fully funded or low-cost activities over the school holidays, mainly through the Holiday Activities and Food (HAF) programme. School-age children who receive benefits-related free school meals are automatically eligible, and places are often also available to other children. Free healthy lunches are available at many of the clubs.

Fully funded summer clubs in Hammersmith & Fulham

H&F’s HAF programme gives children the chance to try a wide range of activities, from animal care to sports, graffiti art, DJing and more. Many of the clubs are led by our current or former grant holders:

  • Fulham Reach Boat Club offers Free Water Sports Weeks over the summer. As well as water-based activities such as kayaking, teenagers can try boxing, tennis and other sports.
  • Bubble & Squeak‘s Summer Holiday Club runs from 10am to 2pm every weekday. Activities include sports, gardening, cooking, crafts and free play.
  • The Sulgrave Club runs both a junior and senior holiday club. Both include outings and other activities.
  • DanceWest holds dance classes at Sands End Arts & Community Centre for children aged seven to 12.
  • Solidarity Sports works with 250+ children who are recovering from traumatic experiences. Its summer club sees 30 children go on a PGL adventure holiday in Dorset.
  • Urbanwise’s Summer Holiday Club gives children the chance to enjoy being outdoors, playing sport, trying STEM activities and more.

Some of the clubs above are now full. However, there are many others to choose from at www.lbhf.gov.uk/holiday-activities-and-food-programme. It’s also worth registering to go on the waiting lists.

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One of our residents, Stuart, wearing a floral shirt and a pink cap embellished with the word Love.

Celebrating Disability Pride Month

Our resident Stuart may have multiple health challenges to deal with, but that doesn’t stop him enjoying a good party…

One of our residents, Stuart, wearing a floral shirt and a pink cap embellished with the word Love.Stuart’s life changed significantly when he suffered a stroke in 2020, aged just 56. He explains, “I woke up one morning and phoned the doctors to say something was wrong. They told me that I’d better get to the hospital, as they thought I’d had a stroke. When I got there, the doctor said, ‘You’ve got nerve damage,’ and sent me home. I got a call from the stroke unit the next day. They said, “You need to come in now because they shouldn’t have discharged you.” So, it was a stroke, but I also have nerve damage.

“After a while using a manual wheelchair, I developed carpal tunnel syndrome, so I now use an electric wheelchair. I can only stand for a minute as I have a compression fracture of the spine. I get pain on a daily basis. You don’t get used to it, but you cope with it.”

Stuart was in between jobs when he had his stroke. Unable to continue his career in childcare, Stuart moved into temporary accommodation but was evicted and housed in a hotel for several months. Luckily, we were able to offer Stuart a place at John Betts House. Three years later, needing a larger flat to make it easier to manoeuvre his wheelchair around, Stuart transferred to Sycamore House.

He told us, “My new flat is really nice. It’s a lot more spacious. All the doors are bigger and it’s more free flowing, so I don’t have to twist and turn. Someone came to check the water the other day and said, ‘Oh, your flat is amazing.’ I’ve been creative with the décor and have some unusual houseplants, which are thriving.

“The garden is a nice quiet space. It’s lovely to sit out in. I can’t do much gardening, but I can offer advice!”

A carer comes to support Stuart every day, but he likes the security of having staff onsite at Sycamore House. “We also have Careline here, so if I do have a fall or if I need an ambulance, I can just pull the cord and they’ll deal with it. I’m not alone.

“It’s a lovely little community at Sycamore. We do a lot of socialising. There are events going on that you can get involved with and people know your name. We’ve got an LGBTQ+ party coming up, which is open to everyone. I’m doing the music for it.”

Stuart also appreciates the location of Sycamore House, as he’s able to reach the shops and cafés using his mobility scooter.

While Stuart grew up in South Africa, he’s lived in Hammersmith for almost 30 years now and is very settled at Sycamore House. “I can’t see myself moving again. This is home.”

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A woman wearing a tabard is bending down and talking to an older woman. Both have big smiles and look to be having fun.

BlindAid

Reducing isolation for people who have lost their sight

Founded in 1834, BlindAid supports 1,200 blind and partially sighted people every year, around 100 of whom live in Hammersmith. The charity offers a range of services, including small grants, home visits, phone calls, and free cookery, art and yoga classes.

Richie Walden is BlindAid’s Operations Director. He says, “Many blind and partially sighted people don’t need support because they’re independent, employed, and have a wide social group. However, the people our service is aimed at tend to live very isolated lives. They’re usually older and may also have mobility or health issues.”

Reducing social isolation

Losing your eyesight can be incredibly scary and it’s a difficult change to adapt to. Richie says, “People’s worlds can shrink quite rapidly. More than half of our service users don’t leave their homes unless they have support. I once visited a lady who spoke so rarely that it took her 20 minutes to be able to speak properly to us because her vocal cords weren’t working.

“Where people have no friends, no family, no one coming in to see them, we will always prioritise them for home visits. People who do have some support, we’ll prioritise for phone calls and the occasional visit.”

BlindAid’s Sight Support Worker in Hammersmith, John, has been in post for 18 years. Richie says, “That continuity is vital to how we deliver our services, because it can take time to develop relationships and build up trust. It also means that if, for example, some free tickets come up for an accessible theatre production, we’ll know exactly who might be interested.”

As one service user shares, “BlindAid helped me re-connect, to socialise and feel normal again.”

Practical support

As well as helping to reduce loneliness and social isolation, BlindAid supports people with more practical needs. Richie explains, “We give people time; they choose how they spend it. For some people, their isolation is their overriding need, and they just want to talk. Others might want us to help them fill in forms, install an app on their phone or set up a direct debit.”

While assistive technology can be transformative, it can also be expensive. What’s more, some services still send out physical letters or forms. Richie shares, “People often get sent a letter with the date of a hospital appointment. Because they can’t read the letter, they miss the appointment, come off the list and have to go through the whole process again. As well as reading letters aloud, we’ll often call people the day before a hospital appointment to remind them about it. We can also book them Dial-a-Ride or hospital transport.”

One key role of Sight Support Workers is referring people to other relevant services. That might mean arranging for an occupational therapist to visit, for example, or connecting people to community organisations. Richie adds, “We set people up with things like Sainsbury’s telephone shopping service, so they can order over the phone rather than online.”

Volunteer support

BlindAid relies on a team of 120+ volunteers to offer extra support. In many cases, the only time a service user will leave their home is when they’re accompanied by a volunteer. They might go for a walk to the local park together or visit the shops or a café. Richie says, “We try to match people with similar interests. So, for example, we’ve got people who go to the cinema together, people who go to the theatre together, or concerts together.”

Hammersmith United Charities’ grant

We recently provided BlindAid with a £5,000 grant to help support 100 people in Hammersmith. Richie shares, “We can’t run our services without external funding. We had to close services in a couple of boroughs last year, because we just couldn’t get funding for them.

“It’s hard to access grants for blind and partially sighted people because they don’t have a strong collective voice, so organisations aren’t really aware of what they’re experiencing. The fact that Hammersmith United Charities funds us is absolutely fantastic. It results in real, tangible support for people who are living in extremely isolated circumstances.”

BlindAid is like a lighthouse,
Guiding us through turbulent waters,
Towards a safer and more connected world,
BlindAid is like a cargo ship,
But the crew equip us to pilot our own lives,
Enhance existing skills,
To stand on our own two feet,
From nutritional needs to technology,
More independent living,
BlindAid brings us to a sheltered harbour,
Charting a path of friendship,
With ongoing visits,
As regular as sunrise over the ocean,
We may not be able to see a smile,
But we can feel the warmth
By Hugh

Find out more

  • You can refer yourself or someone you know to BlindAid through the charity’s website or by calling 0207 403 6184.
  • If you have time to spare and are interested in volunteering, BlindAid can provide full training and support.
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Graphic saying #LonelinessAwarenessWeek

More than a home

How almshouses help to tackle loneliness

As anyone who has experienced loneliness knows, it can feel all-consuming. Not having someone to talk to, to share life’s highs and lows with, or to rely on for comfort and support can be a heavy burden to bear.

Most of us feel lonely from time to time, but some people are at greater risk of experiencing long-term loneliness, including those on low incomes, people who live alone and those with health conditions or mobility issues that make it harder to get out and about.

Loneliness in later life

Half a million older people do not see or speak to another person for five or more days a week.

Modern life often takes us away from the communities where we grew up. Families become more dispersed and friendships can be harder to maintain. By the time people reach later life, they may find that family members and close friends live far away. At the same time, retirement, bereavement or declining mobility can reduce opportunities for everyday contact and companionship.

Building communities through almshouses

For more than 1,000 years, almshouses have provided homes and support for people experiencing hardship. Today, there are more than 1,600 almshouse charities across the UK, providing homes for over 36,000 people.

As charities, almshouses support people who may have limited housing choices because of financial circumstances, ill health, disability or other challenges. But they offer much more than affordable housing.

Community is a central part of almshouse life. Homes are often arranged around shared courtyards and gardens, with communal spaces designed to encourage neighbourly support and interaction. Many almshouses are located at the heart of the wider community, helping residents stay connected to familiar services, activities and opportunities. Staff are often on hand to provide practical support and facilitate activities that help residents build friendships and maintain meaningful social connections.

This sense of community is particularly important at a time when loneliness and social isolation are increasingly recognised as major challenges for older people. By creating environments where people can get to know their neighbours, participate in activities and feel part of something larger than themselves, almshouses help foster belonging and connection.

Many almshouse charities also contribute to the wider community. Hammersmith United Charities, for example, provides funding to local organisations that help strengthen community ties, reduce isolation and improve wellbeing across Hammersmith.

In short, almshouses do more than provide affordable housing. They help create communities where people feel connected, supported and valued, making an important contribution to tackling loneliness and building stronger neighbourhoods.

Apply for a home

We currently have flats available at both of our almshouses – John Betts House and Sycamore House. We’re always happy to show prospective residents around. Find out if living here could be right for you.


Support if you’re feeling lonely

Help is available if you’re struggling with loneliness or isolation. For example, befriending services can be a great way to meet new people and feel more connected. H&F council has provided a list of local befriending services here. You might also find this list of national organisations useful.

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