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“It’s an opportunity to rewrite the future”

We find out how Hammersmith & Fulham Council’s Covid-19 emergency response has relied on partnership working and the creativity of the third sector.

“I can remember when we saw the first deaths in a residential home. That was a particularly low moment. It was traumatic for everyone – a terrible tragedy,” says Linda Jackson, director of Covid-19 Response and Recovery for Hammersmith & Fulham Council. “Now everyone has been touched by this crisis, one way or another. It’s been really difficult, seeing the devastating impact on families and businesses.”

The crisis over the past year has brought together everyone living and working in the community like never before, Linda says. “There has been an extraordinary partnership response between the council, fire, police, NHS, businesses, community organisations, residents – with camaraderie at every level.”

Early days of the pandemic

After recording the very first case on 22 January 2020, the council could see what was coming on the horizon and knew it needed to act quickly, Linda says. By the beginning of March, a structure was put in place to get some control and respond quickly. The team has always tried to be intelligence-led in its response, she says, and closely monitored how the pandemic was progressing in Hammersmith, London, the UK and the world.

It became clear in March 2020 that hospitals were discharging residents into care homes without first testing them for Covid-19. With an absence of national guidance or support, the council team forged ahead, linking up closely with health partners to close the homes to new admissions and test everyone to bring the virus under control. And in November, Hammersmith & Fulham became the first borough in London to launch lateral flow testing initially at residential care homes and then at three fixed centres making tests much more widely available. The council has also been facilitating the NHS-run vaccination programme, helping to set up centres and supporting GPs with systems and process.

For organisations providing sheltered housing with high numbers of older people, the speedy roll-out of these programmes has been game-changing. “With both testing and vaccinations, I always felt that the council was doing its best to bring any single benefit to the community as quickly as it could,” says Victoria Hill, chief executive of Hammersmith United Charities, which provides almshouse accommodation for older people on lower incomes.

“When we started being able to test our staff on site in December, it was a really big deal. It became a huge part of our infection control process,” says Victoria. “Before that, we were constantly worried that we could be infectious without knowing it and bring the virus on site.”

“All of our over-80s were vaccinated before Christmas, followed by staff in January. Now nearly everyone is vaccinated. It is such an incredible relief. Every single health and social care worker in the world has been weighing this up, every day, for a year: am I going to bring coronavirus into work? Am I going to take it back home with me?”

Working with the third sector

The council and the NHS are pushing out vaccines and testing to every corner of the borough with the help of the voluntary sector, Linda acknowledges. These organisations have a unique ability to wrap quickly around the thousands of people in the borough whose lives have been turned upside down by coronavirus.

“There is a quite breath-taking amount of skills and abilities in the local third sector,” says Linda. “These organisations move silently within communities and activate community capacity a lot quicker and better than a council officer could.”

Over the past year, the council and grassroots organisations have worked together to provide support where it’s been needed most. Early on the Volunteer Community Aid Network (CAN), along with street-level mutual aid groups, galvanised hundreds of people to volunteer their time to help vulnerable people. There has also been a 150% growth in donations to the food bank in the borough to support the surge in families who now can’t afford to put food on the table. “Some of the people using food banks were looking forward to a holiday a few years ago. Now they have no income and no money,” says Linda.

In partnership with fundraising organisation United in Hammersmith & Fulham, the council set up the Covid Appeal in March 2020, and local businesses and residents have now donated over £144,000 to fund organisations supporting people affected by the pandemic.

Community organisations are powerful because they have an intimate, inside-out understanding of the borough, says Victoria. “Hammersmith United Charities also provides grants to local organisations, and when I look at the organisations we’ve funded throughout this crisis, I see a strong movement of charities run by people who live here. They know the people most in need personally and over the crisis have worked together at speed to provide whatever is needed – whether it’s food, laptops, phone data, toilet paper, or a cheering phone call.”

“Throughout the pandemic, community organisations have stepped up very quickly, without thought to their previous agenda or outside pressures like funders’ targets. They just changed what they usually did to meet the immediate need, because their first priority was getting their community through this crisis. I hope funders now have a better understanding that it’s crucial to trust community organisations and give them the flexibility to respond to needs as they see them changing.”

Green shoots

So what does recovery in Hammersmith and Fulham look like? “I can see the green shoots of spring,” says Linda. “We’ve launched our ‘Shop Local, Shop Safe’ campaign to help businesses open safely as lockdown is eased. And we’ve got to build on the connections we’ve made with the third sector. After 12 months of working really hard together, how do we keep the capacity we’ve gained? We want to develop the recovery plan in co-production with the third sector, so that it’s an integral part of what the council offers, rather than working around the outside.”

The pandemic has shifted health and social care priorities. “Before, the focus was on specific diseases, like diabetes and cancer. Now? It’s on basic needs like food, employment, housing,” says Linda. “Some say it’s a backwards step. I say it’s an opportunity to rewrite the future. But we absolutely need the community sector to write it with us.”


Find out more
  • Find out more about coronavirus, latest guidelines, testing and vaccinations in Hammersmith and Fulham on the council’s website
  • Read more about Hammersmith United Charities’s grants programme and other community projects
  • Find out about our sheltered housing in Hammersmith with beautiful award-winning gardens.
  • Linda and her team are reaching out to the community to understand why people may be hesitant to have the COVID-19 vaccine and put support measures in place to improve vaccine take up in the borough. If you would like to contribute your views please join their online meetings held on Tuesdays at 6pm – 7pm which can be accessed via Microsoft Teams using this link.
Linda Jackson, director of Covid-19 Response and Recovery for Hammersmith & Fulham Council

Flats are now available in our almshouses

If you think you might be eligible, we'd be happy to give you a tour of our almshouses and share what it's like to live here.

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A group of smiling children at the Sulgrave club

Celebrating Hammersmith’s communities through film

We commissioned Media Trust and Constellation Films to create short videos highlighting the work of four of our grant holders.

Life is difficult for many people in Hammersmith right now. It’s a challenge to afford the bare essentials. ‘Nice-to-haves’ are out of reach, even when they could make life easier in the long run. Charities are facing a similar issue. When core costs are high and teams are stretched, there’s little to no money available for marketing or communications.

At Hammersmith United Charities, we aim to do more than fund good work – we champion community organisations and raise awareness of the issues they’re tackling. With this in mind, we commissioned Media Trust and Constellation Films to create short videos highlighting the work of four of our grant holders: Sulgrave Youth Club, This New Ground, Barons Court Project and Nourish Hub.

You can watch the videos below.

We also funded Hikayetna to produce Arabic-language mental health videos, responding directly to local insight about the barriers faced by our Arabic-speaking communities when it comes to seeking mental health support.

The five organisations each came with their own priorities – reaching new beneficiaries, raising funds, attracting volunteers, changing attitudes – but collectively, these films go even further. They help to build a richer, more visible picture of the strength and diversity of Hammersmith. It’s a community we can, and should, be proud of, and one that deserves our support.

 

You can watch Hikayetna’s films here.

Film screening

On 17 March 2026, we gathered at Riverside Studios for a community screening to showcase the films, celebrate the work of the filmmakers, and bring local people together to spark new connections and open the door to future collaboration across Hammersmith.

 

People gathering around the food table at the film screening

One of the films being shown in the cinema

Hetty and Paige checking names against the register

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Ken, a man in his 60s, standing by a trug full of plants and surrounded by pots of plants

Happy National Gardening Week!

Why our communal gardens are integral to almshouse life

The theme for this year’s National Gardening Week is ‘Share your passion for plants’. Whether you’re an avid gardener or just enjoy relaxing on a bench surrounded by colour and birdsong, most people enjoy being outside in spring. As our Community Gardener, Victoria Cripps (known as V), says, “As a Community Gardener, it is very important to me to advocate for gardening as a means of supporting wellbeing. I know, through my own daily experience, that being in nature and caring for plants and wildlife has a positive effect on my mental and physical health. Gardening is both physical exercise and a mindful, focused, creative activity.

“The residents here comment daily on the effect the garden has on their wellbeing – from particular plants evoking positive memories, to hearing birdsong and feeling joy, seeing colour and feeling uplifted, and experiencing the pride of new seedlings emerging! Those who actively garden also comment on how it supports them to stay active, as well as the enjoyment of focusing on a project and the sense of achievement in seeing a patch flourish.”

Indeed, many of our residents enjoy gardening. Some are life-long gardeners, while others have discovered their passion later in life.

Ken, a man in his 60s, standing by a trug full of plants and surrounded by pots of plants
Ken with his trug garden

One of our residents, Ken, says, “I had what you’d call a concrete garden before. I’d never done gardening in my life, apart from tomatoes and a bit of veg. I’d never grown flowers until I came to Sycamore.”

Ken moved here back in 2023 and soon started helping with the communal garden. Before long, he had his own trug outside the greenhouse and then took on one of the almshouse’s small plots of land. Along with bedding plants, Ken is now growing fruit and vegetables, including tomatoes, radishes, spring onions and rhubarb.

Rather than learning from books, Ken has learnt as he’s gone along: “The gardeners have been advising me on what to do and showing me little bits and pieces – when to put the seeds in and so on. I’ve been picking things up that way. One or two of the other residents have been helping me too.”

While his own plot keeps Ken pretty busy, he still enjoys helping with what he terms “the donkey work” in the communal garden, including painting and repairing our garden benches. He’s now in the process of making his own bench out of old car tires and pallet wood. Next on his list is repurposing more discarded tires into a decorative planter in the shape of a garden well.

His advice to anyone thinking of trying gardening is, “Just get on and do it!”

Gardening in later life

Ken, a man in his 60s, gardening from a chair.

Ken has difficulties with his knees so has bought himself a low fold-up chair to use when he can’t kneel.

V has a few other tips for gardening in your 70, 80s and beyond…

  • If you have mobility issues, the right tools can make gardening a lot easier. Look for lightweight ones that can be used standing up or from a chair, such as long-handled weed pullers. You can also buy easy grip handles, which attach to your existing tools and are really useful if you have painful or weak wrists.
  • If you find it difficult to kneel or crouch, you might want to consider having some raised beds built or investing in a large trug or some pots. They’re much easier to maintain, as you can tend to them while standing or sitting in a chair. Do bear in mind that they’ll need watering more often though.
  • Choose low-maintenance plants, such as shrubs that don’t need tying in or deadheading. Plant perennials and bulbs rather than annuals to make your life simpler next spring. Wallflowers, sedums and begonias are all great choices.
  • You’ll enjoy your garden more if you feel safe in it. Make sure that paths are wide and even, with no raised slabs that might trip you up. Mobility aids, such as grab rails, can also help you to access your garden, especially if it’s on a different level to your home.
  • Full watering cans are very heavy and hosepipes can be challenging to pull around. As our climate changes, we can expect more dry, hot spells throughout summer, so you may want to opt for drought-tolerant plants like lavenders, salvias and verbenas.
  • If you love gardening but can’t manage a garden on your own, then volunteering on a shared plot might be the answer. Many of our almshouse residents enjoy working in our communal gardens. If you’re not a resident, you could volunteer with Hammersmith Community Gardens Association, which manages several gardens across the borough. You don’t need any gardening experience to volunteer as you’ll be supported by other volunteers and staff members.
  • Having benches and seating in your garden means you can take regular breaks. Gardening, at any time of life, is about pacing. It’s much better to spend as long as you can comfortably on an achievable task, then refresh with a cup of tea before moving on, than trying to do it all at once!
  • For times when it’s really difficult to get outdoors, due to challenging weather or mobility needs, looking after houseplants or arranging cut flowers means you can connect with nature indoors. There are houseplants for all ranges of ability, so you can start with something easy and move on to more challenging plants as you grow in confidence.
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Bubble & Squeak's brightly coloured logo, painted by the children

Bubble & Squeak

How a project started by school kids now feeds hundreds of people in Hammersmith.

April 22nd is Earth Day. When we think of climate change, we tend to blame petrol cars or factories churning out cheap clothes, but almost a third of greenhouse gas emissions are due to  food production. Agriculture is also responsible for around 70% of water use, not to mention leading to deforestation, biodiversity loss and pollution.

Reducing food waste, then, could play a crucial role in tackling climate change and many other environmental issues.

Almost 2 million tonnes of food is currently wasted in London each year. At the same time, more than 10% of Londoners are experiencing food insecurity, with tens of thousands relying on food banks to feed themselves and their families.

Back in 2017, a group of children at Old Oak Primary School decided to take a stand.

Bubble & Squeak's brightly coloured logo, painted by the childrenLydia Gandaa, Director of Bubble & Squeak, explains, “The children were shocked to find out how much food was being wasted. They asked Waitrose and Marks and Spencer’s if they could collect any food that would otherwise have been thrown away. They also pitched what is now the Mayor’s Fund for London and won £1,500, which they used to set up a weekly food stall in the school playground. East Acton/Old Oak is a highly deprived area, so it was about supporting the families that live locally to access healthy, quality food that would have otherwise gone to waste.”

Almost 10 years later, that project, Bubble & Squeak, is now a community interest company (CIC), feeding hundreds of people every week. Most of the food is provided by City Harvest and The Felix Project, who collect it from supermarkets across London.

Bubble & Squeak’s food stall is open three days a week. It’s still in the playground but in a separate space with its own gate, so that members of the community can also access it. The stall is mainly staffed by volunteers, with the help of older pupils after school.

Lydia says, “We have a wide range of individuals coming for food, including older residents, families and people who live by themselves. Each session is attended by around 60 to 70 people, and they’re often using the food to feed several people in a household.”

The food is given out for free, but if people are able to make a donation, then the money is given to the school to spend on toys and equipment.

As well as distributing food that would otherwise be wasted, Bubble & Squeak runs an after-school cookery club, showing children how to make healthy meals and minimise waste. The CIC also organises community meals and holiday activities.

Hammersmith United Charities’ grant

Many of East Acton and Old Oak’s residents work full-time but in low-paid jobs. Lydia says, “They work during the day so can’t get to our morning or afternoon sessions, but they’re struggling to make ends meet and need support. It isn’t fair.”

Hammersmith United Charities agreed to provide Bubble & Squeak with a grant of £15,000, which it’s using to run evening sessions twice a week for the rest of the year.


Support Bubble & Squeak

Do you have a few hours spare each week to give out food or run cookery sessions? Please email Lydia at bubblesqueakeat@gmail.com

 

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A man wearing a a Petit Miracles apron, serving coffee

Petit Miracles

“Every single beneficiary is essential to our business.”

Gancho, a barista, standing in Petit Miracles shopThe job market is extremely challenging at the moment. For people with a disability, it can feel almost impossible to find work. Only 6% of people with a learning disability are in paid employment. As Elisicia Moore, founder of Petit Miracles, shares, “Young people with disabilities continue to face disproportionately high levels of isolation, unemployment and learning opportunities. Through regular conversations with referring organisations and young people, we know that motivation is not the barrier – opportunity is.”

Petit Miracles offers that opportunity. The social enterprise trains disadvantaged people, many of whom have a disability or are homeless, how to restore and upcycle furniture that may otherwise go to landfill. Items are then sold in Petit Miracles’ shop at West12 Shopping Centre.

Petit Miracles also offers work experience opportunities, where people can gain experience in different areas of the charity. As Elisicia says, “The people who come through our work experience programmes help to manufacture the furniture, so every single beneficiary is essential to our business.”

Most of Petit Miracles’ staff members have been through the work experience programme themselves and four of the seven employees have a disability or are neurodivergent.

Kabir, for instance, started on the training programme and is now a member of the workshop team. Programme Director Kate Moore says, “After volunteering with us for nearly a year, we were thrilled to offer Kabir a staff role. Now, he’s a key part of our workshop team – always friendly, always positive, and always ready to lend a hand or a listening ear.”

Kabir was drawn to the work because of his interest in sustainability, and he encourages anyone looking for a rewarding career to consider signing up, “Listen lads, don’t stay home! Come and do some work with us! Come and socialise, work as a team! Teamwork makes the dream work.”

The idea for Petit Miracles came to Elisicia almost 20 years ago. She says, “I was working in a homeless organisation, and saw that women weren’t engaging with services as much as men. My background was interior design, so I offered to run some interior design taster days. Women showed up in their droves!”

Today, the furniture restoration programme isn’t Petit Miracles’ only initiative. It also offers a business-incubation project for disadvantaged local people who want to make and sell products. The charity teaches people vital business skills, offers them one-to-one coaching, and gives them free space in the shop to promote and sell their creations.

As one of the project’s graduates, Saba, shares, “When I started my jewellery business, PM provided me a platform to showcase my products … and allowed me to learn and hone my retail skills. They provided me the right tools and skills to move forward. The charity’s ethos and the staff’s passion set them apart. So much so, I became a trustee.”

Miracle Brews

The charity’s newest initiative is Miracle Brews, a mobile cart where people can buy coffee (which is roasted in Shepherd’s Bush), tea, hot chocolate and pastries. As well as generating income to help meet rising costs, Miracle Brews will provide work experience and employment opportunities for people who have a disability. Kate explains, “We’ve got a connection with Fair Shot Café, who train young people with disabilities to become baristas. Our long-term plan is to hire two people who have graduated from the programme so that they can continue their career with us.”

Elisicia adds, “Beyond jobs, it will normalise disability in the workplace.”

At present, the coffee cart is kept inside the shop, but the charity is planning to move it to Shepherd’s Bush Green. However, it’s attached to a bike, so once council approvals are in place, Miracle Brews will be able to serve people across Shepherd’s Bush.

Hammersmith United Charities’ grant

Hammersmith United Charities gave Petit Miracles its first ever grant. That was over 10 years ago, and as Elisicia says, “At the time, we didn’t have any paid staff and our turnover was less than £1,000 a month. The grant was £3,000, which felt like a huge amount of money.

“Since then, HUC have funded us a number of times and we’ve worked together in multiple ways. They’ve been stalwart in their support.”

We recently agreed to grant Petit Miracles £45,000, split over three years, through our Flexible 3 Year Grant scheme. The money is helping to fund Miracle Brews.

Elisicia says, “Knowing that we have funding for a certain amount of time enables us to make solid plans and live up to our full potential. We always punch above our weight, and this funding helps us do that.”

Support Petit Miracles

As well as offering fully funded training for people who have a disability or who are otherwise disadvantaged, Petit Miracles runs furniture restoration workshops for other members of the public. You could learn how to upholster a chair, upcycle a side table, or restore your own furniture. The fee you pay will help to support Petit Miracles’ charitable programmes.

There are also many other ways you can support the social enterprise, including hiring the coffee cart for events.

Elisicia shares, “We’re always looking for reliable volunteers – people who want to give back to the community, learn something new, and open up their horizons. You can also just pop into the shop; you might not need a dining table at this moment, but you can still support the charity in other ways, and now you can have delicious coffee while you’re doing it!”

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