The Upper Room: Supporting homeless people in West London
From hot meals and clean clothes, to tailored advice and skills training, The Upper Room gives homeless and vulnerable people their dignity and a path out of poverty.
The Upper Room began as a trestle table of sandwiches outside a church. 34 years later, it offers a suite of services for socially disadvantaged people. The charity also hosts other local organisations, such as Glass Door and Citizens’ Advice, to ensure people can access the information they need to move forward.
One of The Upper Room’s key aims is to support people on their journey towards gaining a secure job. In many cases, the charity’s clients face multiple barriers to employment, from not being able to speak English, to a lack of digital skills, UK-recognised qualifications and work experience. Those with a criminal history often face additional barriers, so as part of its package of support, The Upper Room enables ex-offenders to get their driving licence and gain work experience through volunteering.
CEO Iain Cooper shares, “This year, 44 ex-offenders have gained their licence through us. Doing so significantly improves their employment chances, which helps them to stay away from crime.”
Suicide prevention
One of The Upper Room’s newest programmes aims to reduce the risk of suicide for Polish men aged 40 to 60. Iain explains, “As a group, these men are particularly vulnerable to suicide, partly because of a macho culture where men don’t discuss their feelings.”
The Upper Room has partnered with mental health charity Rethink to offer counsellor-led safe spaces when men can share their experiences. Most of the men who take part are homeless and many struggle with alcohol mis-use. Iain says, “We’ve seen a tangible difference in the men; the mood has started to lift. One of the men is a rough sleeper who’s been a regular at The Upper Room for a long time. He was starting to have severe mental health issues. He came to the group but didn’t say anything for three or four weeks. One day, we sang Polish folk songs together. Someone was taking photographs and in one of the photos this man is smiling. Nobody here had ever seen him smile before, and he couldn’t remember the last time that he’d done it.”
Funding
The Upper Room receives no government funding and has seen a significant increase in need over the last few years. The number of people sleeping rough in London has more than tripled since 2008/9. In Hammersmith & Fulham alone, 462 people were found to be sleeping rough in 2023/24.
Iain shares, “In 2022, we served around 20,000 hot meals to people who were homeless or experiencing food poverty. In 2023, that increased to just shy of 33,000. We’re expecting to serve closer to 40,000 meals this year.”
HUC launched the Flexible 3 Year Grants (F3YG) programme to make it easier for charities to cope with the increase in demand, and to plan ahead. We recognise that many charities are struggling with expenses such as wages, rent and utility bills, so F3YG grants can be spent on core costs.
The Upper Room is one of our newest F3YG holders and will be awarded £15,000 a year for three years. Iain says, “Without the back office to support the front office, the front office would fall over completely. You need systems, processes, hardware and so on. Our team are exposed to really traumatic stories on a regular basis, so they need access to proper mental health support. Funding for those kinds of core costs is hard to come by, so knowing that we have that money in the pipeline is game changing.”
Corporate partnerships
The Upper Room is keen to hear from businesses looking for a charity partner or volunteering opportunity. Iain says, “We can offer really positive away days for staff. Employees truly enjoy getting the chance to give something back to their community, and the business can get some great shots for their social media channels.”
If you’d like to find out more about The Upper Room’s corporate packages, please email uradmin@theupperroom.org.uk or call 020 8740 5688.