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The Upper Room: Supporting homeless people in West London

From hot meals and clean clothes, to tailored advice and skills training, The Upper Room gives homeless and vulnerable people their dignity and a path out of poverty.

The Upper Room began as a trestle table of sandwiches outside a church. 34 years later, it offers a suite of services for socially disadvantaged people. The charity also hosts other local organisations, such as Glass Door and Citizens’ Advice, to ensure people can access the information they need to move forward.

One of The Upper Room’s key aims is to support people on their journey towards gaining a secure job. In many cases, the charity’s clients face multiple barriers to employment, from not being able to speak English, to a lack of digital skills, UK-recognised qualifications and work experience. Those with a criminal history often face additional barriers, so as part of its package of support, The Upper Room enables ex-offenders to get their driving licence and gain work experience through volunteering.

The Upper Room’s CEO, Iain Cooper

CEO Iain Cooper shares, “This year, 44 ex-offenders have gained their licence through us. Doing so significantly improves their employment chances, which helps them to stay away from crime.”

Suicide prevention

One of The Upper Room’s newest programmes aims to reduce the risk of suicide for Polish men aged 40 to 60. Iain explains, “As a group, these men are particularly vulnerable to suicide, partly because of a macho culture where men don’t discuss their feelings.”

The Upper Room has partnered with mental health charity Rethink to offer counsellor-led safe spaces when men can share their experiences. Most of the men who take part are homeless and many struggle with alcohol mis-use. Iain says, “We’ve seen a tangible difference in the men; the mood has started to lift. One of the men is a rough sleeper who’s been a regular at The Upper Room for a long time. He was starting to have severe mental health issues. He came to the group but didn’t say anything for three or four weeks. One day, we sang Polish folk songs together. Someone was taking photographs and in one of the photos this man is smiling. Nobody here had ever seen him smile before, and he couldn’t remember the last time that he’d done it.”

Funding

The Upper Room receives no government funding and has seen a significant increase in need over the last few years. The number of people sleeping rough in London has more than tripled since 2008/9. In Hammersmith & Fulham alone, 462 people were found to be sleeping rough in 2023/24.

Iain shares, “In 2022, we served around 20,000 hot meals to people who were homeless or experiencing food poverty. In 2023, that increased to just shy of 33,000. We’re expecting to serve closer to 40,000 meals this year.”

HUC launched the Flexible 3 Year Grants (F3YG) programme to make it easier for charities to cope with the increase in demand, and to plan ahead. We recognise that many charities are struggling with expenses such as wages, rent and utility bills, so F3YG grants can be spent on core costs.

The Upper Room is one of our newest F3YG holders and will be awarded £15,000 a year for three years. Iain says, “Without the back office to support the front office, the front office would fall over completely. You need systems, processes, hardware and so on. Our team are exposed to really traumatic stories on a regular basis, so they need access to proper mental health support. Funding for those kinds of core costs is hard to come by, so knowing that we have that money in the pipeline is game changing.”

Corporate partnerships

The Upper Room is keen to hear from businesses looking for a charity partner or volunteering opportunity. Iain says, “We can offer really positive away days for staff. Employees truly enjoy getting the chance to give something back to their community, and the business can get some great shots for their social media channels.”

If you’d like to find out more about The Upper Room’s corporate packages, please email uradmin@theupperroom.org.uk or call 020 8740 5688.

Graphic saying Chair vacancy, Hammersmith United Charities is looking for a new Chair of Trustees

Could you be our next Chair of Trustees?

We are looking for an exceptional individual who shares our values and aspirations for Hammersmith. If you have the vision, leadership skills, and a genuine connection to our mission, we would be delighted to hear from you.

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Image of two blue benches in one of HUC's almshouse gardens.

Gardening for the planet

Held on April 22nd every year, Earth Day mobilises people across the globe to take action to protect our shared planet.

Image shows gardener Victoria CrippsThere are so many ways that every one of us can take action, from choosing locally produced food, to reducing waste and sowing wildflower seeds.

At Hammersmith United Charities, we’re fortunate enough to care for two award-winning gardens at our almshouses. The gardens are managed by a team of three gardeners – Victoria (known to most residents as V), India and Lucy. Many of our almshouse residents are also keen gardeners so often support V and the team with tasks such as deadheading, watering and sowing seeds.

V says, “We’re always trying to think about the planet and how we can support wildlife in the almshouse gardens.”

If you have space to grow plants, whether in a garden, on a balcony or in your home, here are a few tips for growing with the planet in mind.

Compost your food waste

Producing your own compost from garden and food waste both helps to reduce that waste and also reduces the need for buying plastic-bagged compost.

V shares, “We compost the majority of our garden waste on site. We have a large compost bay for each garden. We also have a Bokashi composting bin in each shared kitchen. Every layer of food waste is added to with a layer of Bokashi bran, which speeds up the fermentation process. Once the bin is full, the waste gets added to the compost bay.

“All the compost we generate is used as a mulch for our flower beds. The residents can also help themselves to it for their own garden areas or pots.”

Conserve water

Mulching the beds helps to improve the soil quality and also reduces the need for watering as it helps the soil to hold onto moisture. UK summers are expected to become hotter and drier as our climate changes. Reducing the need for watering and increasing the use of rainwater will become more and more important.

V shares, “Lucy, India and I recently went to a networking day at Kew Gardens. Water was the big topic of the day, and we’re trying to be more ‘water-wise’ at the almshouse gardens. For instance, we used to keep some small trees in large pots but have planted them in the ground instead, so they now need much less watering. We’re also currently looking at how we can utilise any overflow from our water butts, perhaps by connecting them to a planter or water feature.”

When choosing new plants for the gardens, V considers how well they can cope with rising temperatures and periods of drought. However, as she explains, “It’s more complex than just considering drought tolerance, because we now have extremes of winter downpours and much hotter, drier spells in summer. So, we need to be thinking in terms of plants that can cope with both extremes.”

One of our gardens

Plant for pollinators

More than half of UK butterfly species are in long-term decline, and pollinating insects in general are struggling. One of the main issues is habitat loss, so planting pollinator-friendly plants is crucial. Anyone with even a small amount of outdoor space can play their part, as you don’t need to rely on large shrubs to attract bees and butterflies.

V says, “We had a huge buddleia that was taking up too much space and overhanging the walkway, so we had it removed. Buddleias are beloved by butterflies, so we’ve replaced it with several other pollinator-friendly plants. We grew some of these from seed, such as Lepechinia hastata, bought new plants including Scabiosa ‘Butterfly Blue’ and were given several hardy geraniums by the residents.”

Consider local wildlife

PondOffering easily accessible water is an easy way to support local wildlife, including birds and hedgehogs.

Our Sycamore garden already has a pond and the gardening team is considering creating a water feature in the John Betts garden. However, you don’t need to have a large garden to help wildlife, as even a shallow dish of water on a balcony will be appreciated by the birds.

V shares, “We get dragonflies around the pond at Sycamore House and I’ve seen the hummingbird hawk moth at both sites. We don’t have bird feeders up, but we try to create natural food sources through our planting. As a result, we have a lot of common garden birds, such as sparrows, robins, wrens and blackbirds, as well as the Eurasian jay. One resident even saw a heron here!”

Get involved with nationwide initiatives

Nationwide events, such as the Big Garden Birdwatch (January) and the Big Butterfly Count (18th July – 10th August) are crucial in helping charities to monitor different species. Many of our residents and staff members take part in both events.

If you have a couple of hours spare a month, you could also register to be a Bee Walker and count the number of bees you see on a set walk each month.

Find out more

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Man engaging in an art activity at headway West London

Making Headway

Find out how Headway West London is using its Community Grant to support people who have experienced a brain injury.

Suffering a life-changing injury of any sort can be devastating, but a brain injury can feel particularly isolating. Effects range from cognitive difficulties to memory issues, fatigue, sensory issues, loss of basic skills, and debilitating headaches. In short, every area of the person’s life can be affected.

William was hit by a car aged 21, while cycling from his home in Hammersmith to his workplace. The collision resulted in a traumatic brain injury. He shares, “It’s been very difficult to go back almost to square one. Adaptation is a key part of recovery. You have to build strategies for the differences you now have – cognitive, memory, attention. High-level cognitive strengths I struggle with now. As a traumatic brain injury survivor, it’s very easy to feel low when you have such differences relative to everyone else.”

Headway West London

William has found advice, support and a community of people who understand what he’s going through at Headway West London. The charity works with people who have survived a brain injury, and their families, carers and other professionals. Laura Murphy, Chair of Headway West London, shares, “You get such great care from the NHS, but when you get discharged from hospital there are real gaps in service offerings. It can feel like a bit of a minefield finding support, whether that be to meet therapeutic needs, or around lifestyle, housing, finances and so on.”

The sense of community that people find at Headway West London is crucial. As William says, “It was very difficult initially to accept what changes I’d have to deal with in my life at that young age. To find the community was really important to me. There are a lot of people who are there recovering with you and supporting you.”

You can hear from other brain injury survivors here.

Man engaging in an art activity at headway West LondonThe REACTIVATE programme

Headway West London has received a grant from Hammersmith United Charities to fund up to eight brain injury survivors on the REACTIVATE programme. REACTIVATE is a 6-week rehabilitation programme, which as Laura explains, “is about giving people the strategies and tools that they can put into practice to help improve their life. Different professionals attend each week to talk about different aspects of wellbeing and recovery. It’s about maximising rehabilitation, whether that’s physical or psychological. This grant enables us to reach more members in the H&F area.”

The groups are kept small so that each session can be tailored to the individuals’ specific needs. Brain injuries vary in severity and impact, and they can be experienced alongside physical disabilities. The REACTIVATE sessions are designed to be as inclusive as possible. For instance, if the group is being taught yoga techniques to aid relaxation, then chair-based exercises will be included for people with mobility issues.

Laura adds, “We have two part-time link workers, who work closely with REACTIVATE members. For example, some members might be able to engage well with the sessions but won’t remember that the sessions are on so will need phoning to be reminded. Other people might find it really challenging to attend in person, so we’ve offered hybrid sessions where they can attend online.”

“One of the most important things is bringing people together who have a shared experience and mutual understanding. That’s hugely important. You can just be yourself and be open about all the problems you’re having. You don’t have to explain why you find some things difficult. A lot of them become like peer mentors for each other, start their own WhatsApp group and encourage each other to stay on top of things, keep up with friends, go out for walks and so on.”

Feedback for REACTIVATE has been overwhelmingly positive, with a recent participant saying, “A great job running the workshops. These last five weeks have been very beneficial post surgery, in getting out of the house and safely connecting with useful information and people who understand some of the current difficulties. It’s a great course, and I’m really glad I joined the group.”

Supporting Headway West London

Do you have a few hours free each week? Headway West London is looking for more people to volunteer. You might have a specific skill, like art or yoga, to share with members, or experience that would be invaluable for the charity, such as social media. Headway West London is also recruiting new trustees and is particularly keen to hear from people who have lived experience of a brain injury, or a background in HR. Contact Headway if you feel that you can help.

People say around a table during a Headway Reactivate session.

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Image shows Rosie Peters

Inspiring women: Rosie Peters

“It’s important to get everyone involved on the journey towards gender equity, as we’re all on this journey together.”

Rosie Peters is Head of Wendell Park primary school and is helping to promote equality and inclusion both in the school and across the borough.

 

Can you tell us about the work you do on diversity, equality and inclusion at Wendell Park?

I have done a lot of work on diversifying the curriculum and changing the mindset of pupils, staff and parents through training, workshops and the use of national data and research.

We want all the children to be able to see themselves within school life and within the school curriculum, and to feel comfortable talking about their home backgrounds. We don’t want them to have preconceived ideas of what a person will be like. Instead, we want them to be curious, to ask questions and to find out more about a person.

We do a lot of work around the nine protected characteristics*. For example, we have discussions in our assemblies, invite guest speakers into school to give talks, and we make sure that we celebrate occasions like International Women’s Day, Black History Month, Disability Awareness Month and Pride. We also talk about famous people. For example, we spoke to the children about Beethoven and how his deafness didn’t stop him from becoming one of the world’s greatest composers.

People say that you can’t be what you can’t see, but we tell the children, “If you can’t see it, be it. Don’t be frightened of being the first one.”

By making diversity part and parcel of what the children are experiencing day in, day out, it becomes the norm for them. For instance, the children fundraise for the local community, which gives them an understanding of the struggle some people face and how they can make a difference. Recently, we’ve raised money for The Upper Room.

How are you sharing that message wider in Hammersmith?

We’ve done a lot of work with other teachers in the borough. I held a number of webinars where teachers had the opportunity to discuss the model that we use at Wendell Park and how to make sure that the curriculum is inclusive in their own schools.

We also started a grassroots organisation called The Power of Representation. For that, I had the pleasure of leading two webinars with the British historian Professor David Olusoga, who I think is absolutely fantastic. As part of the Year 6 curriculum, we now study his book ‘Black and British: A short, essential history,‘ When the children hear about the different communities who have been in Britain for centuries, it opens up history for them and makes them realise that they and their families are part of British history and that they belong.

What barriers still exist to gender equity?

Boardrooms are still male dominated. We still need more women in positions of power. We also need equity in pay, as all too often men and women are doing the same jobs, but the women are being paid less.

We’ve come a long way, but there’s still a way to go.

What can organisations and individuals do to help achieve gender equity?

Role models, mentors and coaches are crucial. Sometimes people may not see their own potential, so it’s really important when others who do see that potential are able to guide the individual forwards. Otherwise, it’s all too easy to stay in your comfort zone.

Earlier in my career, I had two fantastic headteachers – Sheila Mears and Julie Howarth – who really inspired me and pushed me forward. Without them, I would never have thought of moving up into leadership.

It’s important to get everyone involved on the journey towards gender equity, as we’re all on this journey together. We need to educate boys on this as well as girls. As an example, at Wendell Park, the football pitch is just for girls on a Wednesday. To start with, the boys complained, so we asked them a few thought provoking questions: “Have a look at famous footballers, who are they, male or female? Have a look at their pay, is it the same for men and women? Have a look at the history of football. Do you think female footballers have had the same opportunities? Why might that be? What can we do?

We want our boys to grow up to be allies, to have an understanding of what they can do to make things more equal.

Which women leaders inspire you?

Michelle Obama. She opened up the White House to so many different people, championed education and is so resilient.

Do you think we need to consider intersectionality more when it comes to events like International Women’s Day?

100%. We need to look across the board and be aware of all the different barriers that people face, rather than looking at one protected characteristic in isolation.

When marking certain events and as an employer, it’s crucial to understand how to unlock the doors and be mindful that an individual may face multiple barriers because of having more than one of the protected characteristics.

That might mean making certain adjustments in your organisation, because if you don’t, you’re never going to be able to tap into the full resource that each individual can offer. The more diverse a workplace is, the more you get in return and the more you understand what the community you’re trying to reach actually needs.


Learn more

For diversity, equality and inclusion resources, Rosie recommends visiting Diverse Educators or speaking to its founder, Hannah Wilson.

* The nine protected characteristics are: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

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