Tackling loneliness for people who are housebound
Age UK Hammersmith & Fulham’s Shopping Service help older people to retain their independence and social life.
According to Age UK, almost one million older people in the UK often feel lonely. Without the social structure of a workplace or chatter at the school gate, it can be all too easy to go for days without speaking to another person.
Age UK Hammersmith & Fulham helps to bring older people together. From a lunch club costing just £2, to bingo, a music club, arts & crafts activities and yoga, there are a wide range of weekly activities to choose from.
The Shopping Service
Loneliness can be particularly difficult for people with mobility issues who struggle to leave their house so can’t reach the charity’s activity centre. For these people, the charity’s Shopping Service provides a crucial lifeline, helping them to retain their independence and meet up with friends.
Jordan, the minibus driver, and Noel, a volunteer, pick clients up from their homes and take them to the supermarket. Some clients are accompanied by a care worker or family member, but most are happy to travel on their own as Jordan and Noel are on hand to help with wheelchairs and can offer assistance in the supermarket if people need it. Many of the charity’s clients would otherwise be unable to do their own shopping, and for some, this could be the only time they leave the house. As one client, John, shares, “Getting out for that morning has been the highlight of my week.”
Richard Ashe is the Fundraising Manager at Age UK Hammersmith & Fulham. He says, “The Shopping Service is vital for our housebound and disabled clients. Some of these clients used to come to our activity centre. They’d come for lunch or a yoga lesson for example, but bit by bit, their mobility has deteriorated, or other circumstances have come up, which means they now can’t attend. The Shopping Service gives clients a bit of normality back.”
Social interaction
Groups of around eight clients travel to the supermarket together at the same time each fortnight. As a result, they get to know one another. As Richard says, “It creates a little community. Everyone’s chatting. It seamlessly blends social interaction with a core life activity.”
One client, Michael, shares, “I feel like I’m part of a group! One week I didn’t feel well enough to go shopping; the next, everyone said they had missed me. How lovely is that?”
Tailored to clients
Most weeks, the minibus heads to the ASDA Superstore, so people can buy clothes and other essentials as well as food. However, the service is guided by the clients. Richard shares, “Sometimes they want to do something different so will go to Sainsburys or Tesco, particularly if one of them needs something in particular.” The charity also surveys its clients regularly to check that they’re happy with the service and whether they want to change anything.
If a client needs extra support, for example because their carer is away, the charity can usually arrange for another volunteer to come along. Richard has accompanied them a couple of times himself.
The Shopping Service costs just £3 as it’s subsidised by Age UK Hammersmith & Fulham, with the help of a grant from Hammersmith United Charities.
Age UK Hammersmith & Fulham also offers a befriending service. The charity’s Volunteering Manager aims to match clients with volunteers who have similar interests. Richard says, “Some of them will go out to the theatre together. One pair sit down to have a good game of chess every week.”
In Hammersmith and Fulham, 40% of people over 65 live alone, and 25% have a long-term health problem. For those who need support, even if it’s just a friendly chat or the chance to meet new people, Age UK Hammersmith & Fulham provides a crucial service.
Find out more
If you want to find out more about the Shopping Service or volunteering, visit www.ageuk.org.uk/hammersmithandfulham