Local volunteers needed for finance charity
Could you help to support people in Hammersmith & Fulham?
Years of austerity, the pandemic and a hard-hitting cost-of-living crisis have left many people unable to cope financially.
Crosslight Advice provides free debt, benefit and budgeting advice to people across London. Not surprisingly, the charity has seen an increase in demand in recent years, so is keen to recruit more volunteers. Stephan Wiedmer, Branch Manager at Crosslight’s Hammersmith office, says, “There’s definitely been a significant increase in people approaching us for the first time. People who could just about manage on a low income before, such as pensioners and those on health-related benefits, have suddenly ended up with utility arrears and other debts. We’re also seeing people who are struggling to afford steep increases in rent. And we’re hearing a similar story from our partners, such as Citizens Advice, the Law Centre and other organisations.”
Volunteering for Crosslight Advice
45 volunteers currently support Crosslight Advice with a wide range of tasks, from day-to-day admin, to meeting with clients, facilitating Crosslight’s Money Course and helping with fundraising. Many volunteers work across different roles.
Stephan adds, “One of the benefits of volunteers is that they have time to really listen to clients. With more and more things going digital, vulnerable people sometimes feel ‘No one is really interested in me; I always have to answer questionnaires, fill out forms, and answer difficult questions, but no one is actually listening to me.’ After meeting with a Crosslight volunteer, clients often tell us that it was the first time someone took the time to sit down with them and listen carefully to what they have to say. That makes such a huge difference.”
A crucial way that volunteers support clients is by taking some of the pressure off. Stephan explains, “In some cases, we help the client apply for benefits like the Personal Independence Payment, or grants to help with certain issues. We can also help to arrange payment plans, create a sustainable budget and, if necessary, support the client to go through insolvency so that they can make a fresh start.”
Volunteers are given full training before they work with clients, so you don’t need a background in finance to offer your support.
Volunteering with Crosslight in a nutshell
- Wide range of volunteer roles available
- Volunteers work in pairs for face-to-face roles
- Full training provided
- Volunteers need to be comfortable working on computers
- 2+ hours a fortnight
The impact you could make
86% of Crosslight clients say the charity has helped to improve their situation. Enid* is a foster carer who found herself in financial difficulty after leaving an abusive relationship. She was struggling to manage as a single parent and coping with several health issues, including vertigo, anxiety and PTSD. She says, “Once I spoke with my debt adviser, things started to make sense. If someone had explained things to me years ago the way she did, I wouldn’t be in the mess I am now, which makes me so sad. I’ve been so lost for so many years.
“I was embarrassed to have such a huge amount of debt. I was always so worried about people judging me, but my debt adviser never ever judged me. I hope that the months ahead will bring new things and more hope with the support of Crosslight.”
Find out more
- If you’d like to support people like Enid, you can find out more about volunteering with Crosslight here.
- Crosslight Advice is one of our grant-holders. If you work for a charity and want to apply for a grant of up to £15,000, find out more here.
*Name has been changed